I wondered if anyone can help me, or knows which Amazon mods to tag in. I had to go through the KYC check and had to provide a statute document (there was a red cross where I needed to upload it). I provided this with help from my accountant and this seems to have been accepted as far as I can tell. However, since the address of the company is different to my home address, I then needed to provide a new document, specically a utilty bill confirming my home address (there was a red cross here now).

I uploaded the utility bill and again, as far as I can tell it has been accepted. There are no red crosses anywhere to indicate I need to upload anything else, but I still have the "Additional Information required for verifying your selling on Amazon account" message. If I click 'provide the required information' there is no advice on what is missing or needs uploading.

I have checked my performance notifications, and the last message was dated before I uploaded my second document. As far as I can tell, it looks as though everything has been accepted but the 'Additional information required' message hasn't been removed, as though it is an error. I obviously don't want to assume this and have issues down the line.

Can someone please help?

Kind regards

We registered for Amazon services in January 2024, we are now into end of April 2024 however our account is still not active, Our case was forwarded to the Verification team however we keep hearing back that we are verifying your information and will get back to you soon, now it has been close to four months, we have the following message on our account.

"You currently have limited access to Amazon selling services. Your information is currently being validated. We will contact you if additional information is required. Once we have received and been able to validate your data, we can open your Selling on Amazon payment account. Otherwise we might ask for additional information. For more help, Contact Us."

We are being billed monthly for the account however, we are unable to sell online or use any service on Amazon, It would really be appreciated if anyone can help or guide us with this problem.

I recently completed a video identitification video as requested by Amazon USA via email for 'enhanced security reasons'. (I only sell on UK and EU)

Everything went ok and I received the following email:

"Hello, Thank you for completing your video appointment. We have completed our review and no further action is required on your part. You are now eligible to sell on Amazon.com. Thanks!"

However, the 'limited access to Amazon selling services' message is still appearing on my account.

I emailed Amazon and this was the response:

"We have reviewed your submission, but we could not complete your verification. As a result, your account will not be activated.

Why is this happening?

Your account has been deactivated because you may have outstanding document or information requests in your Seller Central account."

Upon checking, there are no documents or information requests to submit.

Has anyone else faced this issue?

Maybe someone from AMAZON can help? @Seller_TSXM2A5nxWSuH