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The shipment was delivered but hasn't been received for 48 days
Hi Amazon team!
@Rachelle_Amazon@Jona_Amazon @Emma_Amazon
We have a shipment delivered on September 26 to DTM2. Since that moment the shipment still hasn't change the Status to Recieved. I contacted Support several times and was advised to wait. Other shipments sent later to the same Warehouse were fully received so it's not about the warehouse was full, in addition it was not a high season yet.
Shipment ID is FBA15JJJ1VGW, case 10465444792
It looks like the shipment was just lost in the warehouse.
Your help would be much appreciated!
1 reply
Rachelle_Amazon
Hi @Seller_NvwkJCrpS15t4,
thank you for reaching out. I have reviewed the case and it appears the investigation hasn't completed yet. Let's await completion and if done and still required I can see what I am able to do for you in that case.
Best Regards
Rachelle
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