account health 1
hi I am new seller .I sell iphone screen protectors.when I started i was using post office .when i got email that my VTR is zero,I called support he said make online royal mail account and provide tracking ID with every dispatch.i did that but VTR remained near zero.I called again advisor said buy direct from amazon postage I have been doing this for three weeks ut amazon said the tracking number for 2nd class postage even i buy postage from amazon .system doesnt recognise it.i sell 3£ stuff and dont know what to do .if any help would be appriciated.
account health 1
hi I am new seller .I sell iphone screen protectors.when I started i was using post office .when i got email that my VTR is zero,I called support he said make online royal mail account and provide tracking ID with every dispatch.i did that but VTR remained near zero.I called again advisor said buy direct from amazon postage I have been doing this for three weeks ut amazon said the tracking number for 2nd class postage even i buy postage from amazon .system doesnt recognise it.i sell 3£ stuff and dont know what to do .if any help would be appriciated.
1 reply
Seller_d8YGbIjNqwFxn
If you are buying Amazon 2nd Class through Amazon then this is exempt from VTR and doesn't impact your VTR Rate. Your VTR rate is still 0% because you still have items you brought at the post office which are not valid for VTR...you will need to give it some time for these items to drop off your VTR
Once all invalid items drop off your VTR it will show as N/A assuming you are sending everything 2nd class through Amazon
If you are not sure what is impacting your VTR run the VTR defect report.
