Getting customer email addresses for customs
Hi
Looking at a few topics on here i was wondering if anyone has had any luck with trying to obtain customer email addresses for customs?
Many Thanks!
13 replies
Seller_7VbclcPFFRTnc
i believe most people are using the amazon encrypted customer addresses
Seller_XrsxyuONn8r2w
you are not allowed to contact buyers using direct emails.
If the item is custom, use the custom box(es) for them to input/upload what they need.
You can if they do not response through Amazon, copy and paste their encrypted emails from Amazon, into your direct email client, add the topic as [IMPORTANT]. We found this gets around most spam filters at their end and are more likely to see the email.
Seller_XrsxyuONn8r2w
Now I understand it is for HM CUSTOMS! you can copy and paste the encrypted email address but you will get a notification from Amazon if the email address is used (I believe). You may have to say that you authorised it and remember that a lot of emails from Amazon tend to end up in spam/junk? look out for it.
Seller_ZjZ4slOF0jHpk
If you have a Royal Mail Click and Drop account - https://business.parcel.royalmail.com/ - (not necessarily a RM Business account) and connect it to Amazon, their Amazon email address is passed to Click and Drop along with the full order details.
Although I have Click & Drop integrated, I don’t use it (just now). Order details are still passed to C&D, along with the customer’s telephone number and their Amazon email address. I just have it currently setup to mark items as “despatched by other courier” with a shipping rule and manually despatch from Amazon. But the details are there should I ever need them for a customs form.
