Account Under Review
Hi,
My account is under review with fund withheld and unable to create FBA shipments. I have already provided all the docuements required. Amazon has required to participate on a video call interview. However, the link they have provided is not working, this is the error message that I get "We apologize for the inconvenience. It seems you may not be eligible to participate in the virtual identity verification at this time."
I have required for new links, but it same situation over and over again.
I have opened a case (16044900711) and someone replied that my ID verification is completed and done, but my account is still under review
What should I do? I have called, I have opened cases, I have sent emails, nothing is working.
13 replies
Seller_zVOt8jlf8yMYw
Yesterday I received a message to to upload documents to "INFORM Consumers Act". I have done this about 2 months ago. I really do not understand why I should provide it again. Anyways, I think an associate is trying to "reboot" my account or something like that.
I have uploaded the documents again and now I am waiting the verification.
I hope this will solve my account problem and remove the withheld of my funds. The situation is getting worse everyday...
Seller_zVOt8jlf8yMYw
All the document verification was completeded with success, just receveid an email from Amazon stating that
However, my account is still under review with funds withheld and not able to create FBA shipments.
PLEASE, this issued with the account must be solved asap. Why after account verification I still have issues with the account?
In the account health section, there is absolutely nothing stating issues.
Please help me on this
CR_Amazon
@Seller_zVOt8jlf8yMYw
Hello there, my name is CR and wanted to hop in here. Please know the seller forums are not a path to Account Health or Seller Support is is comprised of other sellers like yourself along with some community managers.
In taking a quick look at your account, it appears you received a performance notification today, 9/23/2024, with information on what is still left to submit. This is the notification found here that is the top one in your notifications.
Unfortunately, I will not have anything further to share outside of what is in the above notification.
CR_Amazon
Seller_PgKpKMMKMMx2W
a way for them to steal your money pal.
Seller_gfhSuVt3Sinn2
My account was deactivated due to someone in our shared office using the same WiFi in the building. And they’ve withheld my funds for a year and never considered any of the proof I submitted as tangible evidence of my independent trademark and account. I think I need to contact a lawyer and get legal matters involved
