Hello team,

For the past six months, the escalation team hasn't been reviewing the appeals we send, nor our POA as we try to clarify all the documents we've submitted to explain the situation. However, for the past six months, we've been facing automatic rejections on Seller Central or someone isn't carefully reviewing the documents. Please help us!

Thank you.

Dear Amazon team @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_pKdF0dnvoraDu @Seller_yk3kzHpjMMa4B

My UK seller account has been deactivated due to section 3

I am a white label seller with all needed authorisation to rebrand two products which have been deactivated. I have also been invited with these two brands on Amazon registry.

After the appeal which included all requested information I have been told to send Supplier information.

My supplier has been contacted by Amazon verification team on 18/12/2024 with the Reference Number: T 10601706992 and confirmed the authenticity of the purchase.

The supplier confirmed the authenticity of the invoice too late on the 3rd of January 2025 (16 days later)

Between that time, my submitted information has been automatically rejected with the following email: "We received your submission but do not have enough information to reactivate your account."

I have called Amazon health support team yesterday and I have been asked to submit screenshots of the email conversation between me and my supplier in which the screenshot of the email which has been sent by AMAZON verification team has been submitted.

I submitted the information yesterday and today and received the automatic email again: We received your submission but do not have enough information to reactivate your account."

I have called my supplier to ask if they have got a new email from the Amazon verification team but nobody has contacted them yet.

Can anyone help me with this issue, is there somebody who could potentially send the invoices to my supplier again please?

They will respond much quicker than before, thanks.

Kind regards

Martin

On March 17th 2024 we undertook the monumental process of updating our legal entity on our seller account. We've been selling for 7 years and knew this would be a difficult, painful, and of course unnecessarily extremely frustrating process. But still, my very low expectations were not low enough for Amazon's email only and uncontactable account verification team. I thought maybe we could achieve this switch in two months.

Our issue is we've now been asked three times for the same document to be uploaded, except we've uploaded exactly what was requested, everytime. This most recent document request has been an entire month of Amazon requesting a photocopied annual return with proof of submission and shareholder information for our Hong Kong LTD company. This is exactly what has been provided. Also noting, before this it was 3 weeks before we first heard back in order to even start the process, outside of the "up to 10 working days".

We have an "Account manager" which of course can "escalate" issues, which rarely does anything at all. Seller Support will thankfully immediately tell us that there's nothing they can do instead of pretending they will or can do something. Case references: 9667655622, 9666838212

Requesting a human being to look into this and push through this document beyond the robots or AI that is running account verification. Ideally looking for someone who also takes accountability for this process which results in us actually transferring our legal entity within an acceptable time frame. But again, I can't and don't expect much, so I'd be happy if we can get past this step and we can spend another 3 months of infuriating one document request at a time every 2-3 weeks apart in order to actually make this change that we need to make as a result of restructuring.