Our account level reserve has been higher than usual (By £5-6K) since the start of July. Every time we request a disbursement the majority of the funds move back to the account level reserve.

Opened multiple cases and get nothing back - any ideas? Is there an email address we can contact?

I've not been able to receive any disbursements since 13/10/2024 and account level reserve will not go away, has ruined my Q4 sales and made 10-15 cases with no resolution

For the past couple of months, approximately 90% of our 'Net Proceeds' are consistently held in the 'Account Level Reserve' when disbursements are made to us.

I understand that Amazon "typically reserves our sales proceeds until a certain number of days after the delivery date of an order to ensure we have enough funds to fulfil any refund requests from buyers," but that does NOT seem to be the case here.

For example, we had a disbursement made to us yesterday on Amazon UK where we only received 1% of the total proceeds and 99% of the funds was held in 'Account Level Reserve'. Of the 1% that was paid to us, this was for orders that were placed during the last 1-2 days so that proves that our funds are NOT being reserved until a certain number of days after delivery.

This issue is affecting all our Amazon marketplaces and is significantly impacting our business's cash flow.

We have created multiple seller support cases, spoke on support live chat, emailed the disbursements-appeals/payments-investigates/managing-director Amazon email addresses but we've not gotten anywhere with anyone.

I would appreciate it if someone could review our account to check for any blocks, required verifications (bank details, account information, etc.), or any other potential reasons for this issue.

Thank you.

@Seller_TSXM2A5nxWSuH@Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_Huz6FT08OxHAR@Seller_iTgjdgiRqiPsn@Seller_DNQGSsdC7DccM@Seller_fgtTzyHQfOM1x