Amazon_NewsAmazon News
Today, we are launching Account Health Assurance (AHA), a new benefit for sellers who consistently achieve a high Account Health Rating (AHR). With Account Health Assurance, we will no longer deactivate your selling account as long as you work with us to resolve any issues.
We have heard that you want greater visibility into your account health and risk of deactivation. We recently launched the Account Health Rating, which indicates your risk of account deactivation. Now, with Account Health Assurance, we are excited to offer this new benefit to sellers with a strong track record – providing greater peace of mind that your account will not be deactivated.
Account Health Assurance is a benefit for professional sellers in our US and Canada stores (other countries will be launched over the coming months) who maintain an AHR score of 250 or higher for at least 6 months (with no more than 10 days where their AHR dropped below 250), and have a valid emergency contact number on file.
When you encounter an issue that would otherwise result in account deactivation, an account health specialist will proactively reach out and explain step-by-step what the issue is and how to address it. As long as our team can reach you within 72 hours and you work with us to address the account issues, your selling account will not be deactivated. By knowing that your account health is safe, you can spend more time focused on growing your business.
When you become eligible for Account Health Assurance, you will be enrolled automatically and will receive an email notification. There is no charge for Account Health Assurance.
See if you are eligible , or learn more about Account Health Assurance .
Sounds good to me. Anything that helps sellers safeguard their accounts, especially via talking to a human, is welcome.
Agreed, encouraging, and hopefully more clear, understandable, and transparency in what has caused the deactivation, but am wondering what criteria they will use for yet another metric to meet ?!
For now.
Looks like a typical Amazon bait and switch tactic.
This received rather a lukewarm reception in the US to say the least. Let’s hope it gets tweaked before coming over here!
Anything to welcome the dreaded nightmare scenario of logging in one morning to find your account is deactivated. Anything to sieve between the chaff and grain [sellers].
It’s how it should be period, there shouldn’t even be an eligibility to it,however it’s a welcome either way for offering peace of mind
It will help the sellers to focus on business. Great initiative
Has anyone in the UK got the new points score system yet?
Mine still just shows the 3 colours.
Sounds fantastic, as long as you get someone who actually works with you to resolve.
Ive lost count the amount of times over 10 years, ive fell foul when ive done nothing wrong and tried to work with Amazon to resolve and got knowwhere - then my only resort was to hold my breath for 6 months until its gone away…
Positive though, really hope they do a good job of this. We all need it
thanks Amazon very positive news this is far better than the unhealthy stance before which was causing seller anxiety and ill health. We were surviving on egg shells.
Amazon_NewsAmazon News
Today, we are launching Account Health Assurance (AHA), a new benefit for sellers who consistently achieve a high Account Health Rating (AHR). With Account Health Assurance, we will no longer deactivate your selling account as long as you work with us to resolve any issues.
We have heard that you want greater visibility into your account health and risk of deactivation. We recently launched the Account Health Rating, which indicates your risk of account deactivation. Now, with Account Health Assurance, we are excited to offer this new benefit to sellers with a strong track record – providing greater peace of mind that your account will not be deactivated.
Account Health Assurance is a benefit for professional sellers in our US and Canada stores (other countries will be launched over the coming months) who maintain an AHR score of 250 or higher for at least 6 months (with no more than 10 days where their AHR dropped below 250), and have a valid emergency contact number on file.
When you encounter an issue that would otherwise result in account deactivation, an account health specialist will proactively reach out and explain step-by-step what the issue is and how to address it. As long as our team can reach you within 72 hours and you work with us to address the account issues, your selling account will not be deactivated. By knowing that your account health is safe, you can spend more time focused on growing your business.
When you become eligible for Account Health Assurance, you will be enrolled automatically and will receive an email notification. There is no charge for Account Health Assurance.
See if you are eligible , or learn more about Account Health Assurance .
Amazon_NewsAmazon News
Today, we are launching Account Health Assurance (AHA), a new benefit for sellers who consistently achieve a high Account Health Rating (AHR). With Account Health Assurance, we will no longer deactivate your selling account as long as you work with us to resolve any issues.
We have heard that you want greater visibility into your account health and risk of deactivation. We recently launched the Account Health Rating, which indicates your risk of account deactivation. Now, with Account Health Assurance, we are excited to offer this new benefit to sellers with a strong track record – providing greater peace of mind that your account will not be deactivated.
Account Health Assurance is a benefit for professional sellers in our US and Canada stores (other countries will be launched over the coming months) who maintain an AHR score of 250 or higher for at least 6 months (with no more than 10 days where their AHR dropped below 250), and have a valid emergency contact number on file.
When you encounter an issue that would otherwise result in account deactivation, an account health specialist will proactively reach out and explain step-by-step what the issue is and how to address it. As long as our team can reach you within 72 hours and you work with us to address the account issues, your selling account will not be deactivated. By knowing that your account health is safe, you can spend more time focused on growing your business.
When you become eligible for Account Health Assurance, you will be enrolled automatically and will receive an email notification. There is no charge for Account Health Assurance.
See if you are eligible , or learn more about Account Health Assurance .
Sounds good to me. Anything that helps sellers safeguard their accounts, especially via talking to a human, is welcome.
Agreed, encouraging, and hopefully more clear, understandable, and transparency in what has caused the deactivation, but am wondering what criteria they will use for yet another metric to meet ?!
For now.
Looks like a typical Amazon bait and switch tactic.
This received rather a lukewarm reception in the US to say the least. Let’s hope it gets tweaked before coming over here!
Anything to welcome the dreaded nightmare scenario of logging in one morning to find your account is deactivated. Anything to sieve between the chaff and grain [sellers].
It’s how it should be period, there shouldn’t even be an eligibility to it,however it’s a welcome either way for offering peace of mind
It will help the sellers to focus on business. Great initiative
Has anyone in the UK got the new points score system yet?
Mine still just shows the 3 colours.
Sounds fantastic, as long as you get someone who actually works with you to resolve.
Ive lost count the amount of times over 10 years, ive fell foul when ive done nothing wrong and tried to work with Amazon to resolve and got knowwhere - then my only resort was to hold my breath for 6 months until its gone away…
Positive though, really hope they do a good job of this. We all need it
thanks Amazon very positive news this is far better than the unhealthy stance before which was causing seller anxiety and ill health. We were surviving on egg shells.
Sounds good to me. Anything that helps sellers safeguard their accounts, especially via talking to a human, is welcome.
Sounds good to me. Anything that helps sellers safeguard their accounts, especially via talking to a human, is welcome.
Agreed, encouraging, and hopefully more clear, understandable, and transparency in what has caused the deactivation, but am wondering what criteria they will use for yet another metric to meet ?!
Agreed, encouraging, and hopefully more clear, understandable, and transparency in what has caused the deactivation, but am wondering what criteria they will use for yet another metric to meet ?!
For now.
Looks like a typical Amazon bait and switch tactic.
For now.
Looks like a typical Amazon bait and switch tactic.
This received rather a lukewarm reception in the US to say the least. Let’s hope it gets tweaked before coming over here!
This received rather a lukewarm reception in the US to say the least. Let’s hope it gets tweaked before coming over here!
Anything to welcome the dreaded nightmare scenario of logging in one morning to find your account is deactivated. Anything to sieve between the chaff and grain [sellers].
Anything to welcome the dreaded nightmare scenario of logging in one morning to find your account is deactivated. Anything to sieve between the chaff and grain [sellers].
It’s how it should be period, there shouldn’t even be an eligibility to it,however it’s a welcome either way for offering peace of mind
It’s how it should be period, there shouldn’t even be an eligibility to it,however it’s a welcome either way for offering peace of mind
It will help the sellers to focus on business. Great initiative
It will help the sellers to focus on business. Great initiative
Has anyone in the UK got the new points score system yet?
Mine still just shows the 3 colours.
Has anyone in the UK got the new points score system yet?
Mine still just shows the 3 colours.
Sounds fantastic, as long as you get someone who actually works with you to resolve.
Ive lost count the amount of times over 10 years, ive fell foul when ive done nothing wrong and tried to work with Amazon to resolve and got knowwhere - then my only resort was to hold my breath for 6 months until its gone away…
Positive though, really hope they do a good job of this. We all need it
Sounds fantastic, as long as you get someone who actually works with you to resolve.
Ive lost count the amount of times over 10 years, ive fell foul when ive done nothing wrong and tried to work with Amazon to resolve and got knowwhere - then my only resort was to hold my breath for 6 months until its gone away…
Positive though, really hope they do a good job of this. We all need it
thanks Amazon very positive news this is far better than the unhealthy stance before which was causing seller anxiety and ill health. We were surviving on egg shells.
thanks Amazon very positive news this is far better than the unhealthy stance before which was causing seller anxiety and ill health. We were surviving on egg shells.