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Account Level Reserve
Hello! Please help with our account as our fund has been under Account Level Reserved for 6 months now we're not getting any disbursement as almost all of our sales is on hold for Account Level Reserve.
We already contacted Amazon support and all of our case has been transferred and last response we received from Seller Performance team was from July 1, 2024
Please help here are the case IDs
14631338851, 14963549791, 15044721061, 15446916601, 15839657441 and 16078234811
@Micah_Amazon
2 replies
Roberto_Amazon
Hello! @Seller_Uu5ts1rRK1uMR
This is Roberto. I am sorry you are experiencing delays with your payments for so long, I am currently contacting our payments team for advice on this matter.
I will get back to you on this thread once I have an update.
Regards,
Roberto
Roberto_Amazon
@Seller_Uu5ts1rRK1uMR
Thank you for your patience. I escalated this request with our payments team, and they concluded that your account should no longer be subject to a reserve.
The account level reserve has been lifted, effective immediately. Your payments will be disbursed as scheduled, the next payment is scheduled to initiate 10/11/2024.
Have a great weekend.
Roberto
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