Behind the Scenes: Meet the Forum's Community Managers!
Good afternoon to all and happy Friday!
As you may have noticed, there have been several changes in community management for the UK Seller Forums over the past year. I'm creating this post to officially confirm the current team of Community Managers working specifically for the UK forums.
- Who are we?
✅ Julia, Sarah, Ezra, Roberto, Angie, Spencer and JiAlex
- What is our role?
✅ We are Community Managers
- Are we Seller Support associates?
✅ No, we are forum moderators.
- What do we do exactly?
✅ We help keep the seller forums a welcoming and useful space for everyone. We play various roles, including facilitating meaningful conversations, connecting selling partners, and maintaining a safe and inclusive culture within the forum community.
- And if you have an issue?
✅ In general, if you have an issue that requires investigation, start by submitting a case to Seller Support (providing as many details as possible). This way, we can review the details should questions be asked in the forums and allow for follow-up with the selling partner if necessary and possible.
You can find this information in the Forum Guidelines.
We're here to listen and support this community, so please don't hesitate to reach out with any questions or concerns.
Have a great weekend.
5 replies
Seller_tHDZMh56pq7gX
Thank you for your post, it's good to have confirmation of who sellers should be tagging.
From what I have read in these forums in the 14 months I have been trading is an overwhelming requirement for an Amazon representative to be available to speak with when they inevitably run into issues. I see there are seven people named as forum moderators and I think Amazon could put these resources to better use.
I had an issue last week whereby I was locked out of my account (it's a long story, but my phone was stolen, so, amongst other actions, I changed my Amazon Password), from that point on I could no longer log into my account as Amazon wanted to send two factor authorisation codes to the phone that was stolen. Following the advice regarding putting a new number on my account, just kept sending me in circles, asking me to log on and sending a code to my stolen phone.
It was an incredibly stressful time, dealing with my banks and credit card companies trying to recover multiple £1,000s that were stolen, but then to see orders landing in my email inbox and not being able to fulfil them just compounded my stress levels. It could have been fixed in about 5 minutes if I could have just spoken with someone.
Anyway, back in now and all money repaid by my banks and CC companies, but it was a horrible week, which could have been a little less stressful if I could have just spoken with someone at Seller Support.
Seller_ae51e0CJoHqCX
Thanks for the clarification and the post is most welcome and helpful.
Just one question on this? (I do like to engage)
You stated about issues regarding investigation and I couldn't agree more about the seller support thing but would it be possible to elaboarte on what you do when you have broader issues that are affecting all Amazon sellers?
For example when you have Amazon writing to customers to instigate items that "maybe lost" due to them not receiving a scan.
Now I am not asking yourselves as moderators to fix the problem but it would be most welcome if you could actually comment or give an opinion when asked. Failing that if you don't wish to give an opinion or do anything about it, then perhaps justify the reasoning behind this. You are also welcome to object, state the other side, agree but say you have no powers of pursasion etc but I would just sometimes like to know that those that sit in the metaphoric Ivory towery are actually aware they are continuing to create these types of issues with little care or understanding to the seller.
Sometimes we are referred to as selling partners, but is it a partnership when sometimes Amazon don't seem to be on the same side or working against its sellers.
As a moderator of the forum, I suggest that your roles maybe limited and again I don't dispute this. I would also suggest that there maybe something else in place that could offer a go between for sellers and Higher mangement that have control over policies. With the absence of this maybe moderators could be extended those roles to help.
Just a thought and appreciate your links to the guidelines in which by the way are very sensible and I never write posts or responses against the guidelines and try to maintain a balanced viewpoint.
I have another post regarding the example I have given you above so not expecting you to deal with or comment on the example. (i would appreciate a comment on the original thread itself) I would just like a comment or your thoughts on dealing with sellers that have broader issues with Amazon policy or procedures.
Thanks for listening
Seller_SnNztJIII3ZP5
sorry. I missed it. what do you do to help members ?
