Seller-Performance - Please Help

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United Kingdom
imgSign in
Country changed
user profile
Seller_LKlrjj7Tkc1ek

Seller-Performance - Please Help

imageTo this day, 12 days later, I still have not received an e-mail with any explanation from seller-performance. This is for my Amazon.ca and Amazon.com accounts.

While on Christmas vacation with my family in Mexico (From Canada) I checked my sellercentral account – using 2 factor authentication. Minutes later I checked my listings and they were no longer active. I checked my email inbox to see if there was any emails from Amazon, there were none. Having dawned on me that logging in from a foreign country would have caused a security issue, I emailed customer server, seller support, and seller-performance. I explained the situation of how I was on vacation …

I received an email from no-reply@amazon.com saying that my account was now reinstated. I called seller support and received an email apologizing for the inconvenience and “We have restored your access to this account. You can try to sign in after 24 - 48 hours.”

After getting back home to Canada and still unable to log-into my account – 4 days later – I started calling seller-support. I was giving access a restricted access where I am able to log in but any functions I try and do I am giving the prompt “you are unauthorized”. I am able to access my European account which is how I am able to make this post. Seller support on a number of calls repeats the same thing, “the account is on hold with seller-performance” and I should contact them for details.

I have emailed Seller-Performance 4 times in 12 days and never received a response. More, they never e-mailed me ever to say there was a problem.

It would be great to get some help please. I have a large shipment of inventory going to Amazon.ca and allot invested into selling on this platform. I am grateful for the opportunity to sell on Amazon I am just frustrated as I am completely in the dark with no idea if I am ever going to get any help.

This is for my Amazon.ca and Amazon.com accounts.

49 views
1 reply
Tags:Seller Support
00
Reply
1 reply
user profile
Seller_EJIX7rqDNQJi2

There is no way Amazon would put your Seller Account on hold just because you are visiting a different country. I travel all around the world all the time and I’m also holidaying in Mexico.

Here is the most informative forum thread regarding account holds (blocks), in which the seller also managed to get his account unblocked with my help.

https://sellercentral.amazon.com/forums/t/not-authorised-you-xxxxxxxx-do-not-have-access-to-the-merchant-xxxxxxxx/425423/1

Account holds can’t be appealed and sellers aren’t receiving any written communication about it.

They are usually caused by serious buyer/seller account violations or a very suspicious activity.

00
Follow this discussion to be notified of new activity