Seller-Performance - Please Help

To this day, 12 days later, I still have not received an e-mail with any explanation from seller-performance. This is for my Amazon.ca and Amazon.com accounts.

While on Christmas vacation with my family in Mexico (From Canada) I checked my sellercentral account – using 2 factor authentication. Minutes later I checked my listings and they were no longer active. I checked my email inbox to see if there was any emails from Amazon, there were none. Having dawned on me that logging in from a foreign country would have caused a security issue, I emailed customer server, seller support, and seller-performance. I explained the situation of how I was on vacation …

I received an email from no-reply@amazon.com saying that my account was now reinstated. I called seller support and received an email apologizing for the inconvenience and “We have restored your access to this account. You can try to sign in after 24 - 48 hours.”

After getting back home to Canada and still unable to log-into my account – 4 days later – I started calling seller-support. I was giving access a restricted access where I am able to log in but any functions I try and do I am giving the prompt “you are unauthorized”. I am able to access my European account which is how I am able to make this post. Seller support on a number of calls repeats the same thing, “the account is on hold with seller-performance” and I should contact them for details.

I have emailed Seller-Performance 4 times in 12 days and never received a response. More, they never e-mailed me ever to say there was a problem.

It would be great to get some help please. I have a large shipment of inventory going to Amazon.ca and allot invested into selling on this platform. I am grateful for the opportunity to sell on Amazon I am just frustrated as I am completely in the dark with no idea if I am ever going to get any help.

This is for my Amazon.ca and Amazon.com accounts.