3 Weeks No Pallet Pickup
Around 3 weeks ago i created a shipment with amazon to pick up 2 pallets. The scheduling pickup etc was to be done by amazon - we had no personal control over this. I have been in regular contact with amazon to try get it picked up. I am relentlessly told 'please wait 48 hours for us to receive a response from the carrier'. this has turned into weeks with seller support saying the exact same thing each time. Its an absolute joke. How are we to make money when it takes almost a month to pick up 2 pallets? Weve imported other products and sent them off as case packs, and theyre already in the warehouse processing - while the 2 pallets are not. Has anyone else had to deal with the same issue?
8 replies
Seller_k2X0L9mVRT0pW
Amazon don't pick up themselves but use approved carriers. Did you also book a collection with the carrier on your booking?
Also carriers don't pick up pallets from residential addresses - was the pick up address a premises address?
Seller_9idPMYuN5lTTl
Presumably you have created the pallet shipment and used Amazon's partnered carrier? (formlerly UPS, now QARGO).
Unfortunately QARGO are just not ready to take over the massive operation it seems and therefore people have been waiting weeks or even months for pallets to be collected.
I have switched to using other couriers as I can guarantee them getting into Amazon, even if it is much more expensive.
All you can do is contact them via email and hope you get a response telling you the collection date.
Seller_9dIrIuWthiXwh
Yes, the same happened with us, so I eventually cancelled the collection and shipped single boxes with UPS. Typically the pallet courier still arrived at the exact time as UPS to pick up the single boxes!
I haven't bothered with a pallet collection since.
