Issues with Amazon Vendor (Amazon Retail)
@Julia_Amzn, @Glenn_Amazon from the US forums asked me to contact you regarding Amazon Vendor (Amazon Retail) contributions superseding our Brand Registered Seller Central contributions even though Amazon Vendor does not have any inventory and we haven't sold them in over 5 years.
@Julia_Amazon, @Julia_Amzn
Reference Case # s:
9791310432 Brand Registry case #
And Case through Vendor 9792228032
Julia_Amzn
Hello @Seller_7miaVZVL1YaIM,
Thank you for reaching out and welcome to the UK Seller Forums 😊
I will investigate your case and do my best to support!
Kind regards,
Julia.
Julia_Amzn
Hi @Seller_7miaVZVL1YaIM, I confirm that partner teams are working on your case.
Seller_7miaVZVL1YaIM
@Julia_AmznI appreciate you checking on this, but at this point, after 4 weeks, I highly doubt anyone is doing anything on this case or forgot about us! This is the typical run around we go through and have gone through over the past 3 years and 10,000 tickets and 2 visits to seller summit.
Julia_Amzn
Hello @Seller_7miaVZVL1YaIM,
Hope you are doing well.
We apologize for the long wait time. We are still working on your case.
Best regards,
Julia.
Seller_7miaVZVL1YaIM
@Julia_AmznThank you for the update! It is somewhat comforting to know that someone is keeping tabs on this topic!
Julia_Amzn
Hi @Seller_7miaVZVL1YaIM,
I can see you are working with the partner team. Are we getting closer to resolving the issue?
Best,
Julia.
Seller_7miaVZVL1YaIM
@Julia_Amzn I have requested to close the vendor account, but they seem to answer every ticket with a response with a half measure. I am being told to wait 4 more days. We will see. Thank you again!
Julia_Amzn
Thank you @Seller_7miaVZVL1YaIM! Let's hope it gets resolved by the end of this week. 😊
