Suppressed sku for prime exclusive discount, "no reference price"
We submitted Prime Exclusive discount offers weeks ago in preparation for the Prime event next week. This morning we received a suppression notice due to "no reference price."
We opened a case and are told, Please note that the pricing of this SKU is likely managed by Automated/Dynamic Pricing. I don't believe that this is true.
Super frustrated as this is the 3rd Prime event we've been suppressed out of at the last minute. Pretty sure we're not participating again. Ever. We've asked for help every time and have had the standard "will look into it" response from mods and then never heard back anything.
Here's the case number, in advance of any mod request for it. Case# 13987455221
7 replies
Rose_Amazon
Hi @lapetitepoulerouge,
Thanks for the post and for providing the case id. I will review your case and circle back.
Thanks in advance for your patience.
Rose_Amazon
Seller_Gd8HNmQJSr4l8
Even with a list price listed, if the item has not been sold recently at that list price it will cause the item to be suppressed.
It sucks because I’m most likely wanting to discount old inventory that hasn’t sold, or discounting new inventory to get those first few sales.
For prime day I just do a prime exclusive discount on anything sold within the last 90 days. Everything else then I run a coupon for instead.
Seller_3wxAlfN0ebzFM
I have had this happen 3 years in a row. Everything was approved only to find out about a week before the event that all of the listings went to suppressed - Called Amazon everyday and no help at all. They couldn't figure out what was wrong on their end even as we tried to work through the listings on the phone. So very frustrating to work on this for hours and hours for absolutely nothing. I finally gave up and won't even go to the trouble to participate again. Absolutely ridiculous! and such a time burn!
