Hi,

This is winding me up a bit now, I was selling in Europe at least 5 years ago, but pulled out, once I pulled out my spanish account got suspended overtime, can’t remember the reason why, well anyway it’s preventing me from doing PanEU, I have spend a good amount of money and effort getting of the starting blocks to get into PanEU or so I thought. I had got a france and Germany VAT number and have stock in France, I pay Local Rate fees for France and got my Germany VAT number few months later and got some sales in Germany only to notice I was not paying Pan EU fees, but the far higher fees, I messaged seller support only to notice you have to allow storage in France, Germany, Italy and Spain as minimum

Well anyway, I have spent over a month now working on trying to get it unsuspended, the only issue with the account is, I need to update and verify my information for the account, for some reason my passport had incorrect dates, so I updated these, I then decided to change my business address details, that took several days or so to get validated, that was validated on the UK and showed as validated on the Spanish account aswell, but my account was is still showing as suspended and still tells me I need to provide identity details, not asking me what I need, but all the information on the Spanish account is exactly the same as all my other accounts.

I tried to contact them, but I can’t as you can’t contact them via chat or message in the help section when your account is suspended, the only options it gives is for you to have someone contact you via phone, but seems to be in a spanish language which I don’t know how to speak or it just gives the option of reactivating it going through the validating your identity information, which is correct.

I have also sent a message to UK help section about account issues, explaining my issue, but I just got a automated type reply back which was nothing to do with my issue.