KYC verification pending over 30 days – €700,000 withheld and zero communication
We are an established seller and are currently facing a situation that is becoming existentially threatening to our business.
Amazon is withholding over €700,000 of our funds due to a KYC verification that has now been ongoing for more than 30 days.
All requested documents were fully submitted on December 22nd. Since that date, we have received:
- no status updates
- no feedback
- no meaningful communication
The only response we keep receiving is that the KYC process “may take up to 10 business days.” That timeframe has been missed multiple times, yet we are left in a complete information blackout.
Holding such a significant amount of money without transparency or communication seriously jeopardizes our ability to operate-to pay suppliers, employees, and meet contractual obligations.
We fully understand and respect the need for KYC compliance.
The issue is not the verification itself, but the total failure of communication, missed internal deadlines, and lack of accountability.
As a business partner, not a suspicious entity, this level of treatment raises serious concerns about how Amazon treats its sellers once internal processes stall. At this point, it feels like seller partners are simply ignored when problems arise.
Has anyone here experienced a similar situation?
Is there any effective way to escalate this internally, or is public visibility the only option?
Because silence combined with prolonged fund withholding at this scale is not acceptable—and certainly not what a partnership should look like.
At some point, “internal review” cannot be used as a justification for unlimited delays and zero communication—especially when livelihoods are at stake.
@Sakura_Amazon__ @Ezra_Amazon @Julia_Amzn @Sarah_Amzn @Spencer_Amazon @Cooper_Amazon @Simon_Amazon @Roberto_Amazon
KYC verification pending over 30 days – €700,000 withheld and zero communication
We are an established seller and are currently facing a situation that is becoming existentially threatening to our business.
Amazon is withholding over €700,000 of our funds due to a KYC verification that has now been ongoing for more than 30 days.
All requested documents were fully submitted on December 22nd. Since that date, we have received:
- no status updates
- no feedback
- no meaningful communication
The only response we keep receiving is that the KYC process “may take up to 10 business days.” That timeframe has been missed multiple times, yet we are left in a complete information blackout.
Holding such a significant amount of money without transparency or communication seriously jeopardizes our ability to operate-to pay suppliers, employees, and meet contractual obligations.
We fully understand and respect the need for KYC compliance.
The issue is not the verification itself, but the total failure of communication, missed internal deadlines, and lack of accountability.
As a business partner, not a suspicious entity, this level of treatment raises serious concerns about how Amazon treats its sellers once internal processes stall. At this point, it feels like seller partners are simply ignored when problems arise.
Has anyone here experienced a similar situation?
Is there any effective way to escalate this internally, or is public visibility the only option?
Because silence combined with prolonged fund withholding at this scale is not acceptable—and certainly not what a partnership should look like.
At some point, “internal review” cannot be used as a justification for unlimited delays and zero communication—especially when livelihoods are at stake.
@Sakura_Amazon__ @Ezra_Amazon @Julia_Amzn @Sarah_Amzn @Spencer_Amazon @Cooper_Amazon @Simon_Amazon @Roberto_Amazon
9 replies
Seller_ZVAz3d5lZuGid
Many of those mods you have tagged have not been active on the forum for several months, a couple 4 months or more, so unlikely they will respond. The only one that has been active fairly recently is @Roberto_Amazon
Seller_f5cnodyVjLD4S
Hi Exasoft
As an EU seller you have a VAT threshold of 10,000 euros for the EU sites. This means that your Czech Vat number (which has been added to all marketplaces) needs to be updated ie DE Vat registration in Germany, FR Vat no. for France etc...
Until you are Vat compliant Amazon will not pay out.
Seller_MXTMGnS7e0OPW
Hi,
Have you made any progress so far?
We have been in a similar situation for the past five months. Amazon continues to keep us in a loop, providing only copy-paste responses without any actionable feedback or clear explanation regarding our account status. If KYC does not pass, they will not release your funds.
We are based in the EU, and after five months of receiving only template messages with no concrete direction, we decided to escalate the matter. We have already filed a complaint with our national Competition Council. Today, we are sending a formal notification to the Legal Departments of Amazon Services Europe S.à r.l. and Amazon Payments Europe S.C.A., requesting a clear and specific explanation for the account deactivation and giving them 14 days to respond. If no satisfactory response is received, we intend to file a complaint with the Luxembourg Competition Authority.
The relationship between platforms and business users in the EU is regulated under Regulation (EU) 2019/1150 (P2B Regulation), which is meant to protect small businesses in their dealings with large platforms like Amazon. In addition, I have written to IMCO (the committee involved in the development of this regulation) to share our experience and highlight concerns about its practical effectiveness. In our case, Amazon has repeatedly shifted responsibility between different entities, making it extremely difficult to obtain a clear explanation or understand what specific documents are allegedly missing.
If you have a significant amount of funds blocked, court action may be an option. However, the P2B Regulation is not primarily a tool for recovering money; it is intended to ensure fair, transparent, and proportionate treatment in matters such as KYC, VAT, and account suspensions that are not handled in a clear and constructive manner.
If they will cooperate and hep you with KYC, the funds transfer should not be a problem anymore, but refusing to offer clear and specific statements of reasons on KYC matter according to Amazon terms will keep your funds locked too.
Let us know if you receive any meaningful update — it would be helpful to compare experiences.
Seller_lTwr1bgZtcSQi
Sorry to hear this... mine took from October 2025 through February this year - in the end, during an online chat with an Agent, they admitted there was a 'known issue' with the whole KYC completion process.
It did finally get through. but it took nearly 2 weeks of constant online-chat sessions to finally get it completed.
Seller_B1ACPItaAiHWQ
you need the kyc form its a stupid letter syaing that you are eligigel to sell on your behave acting as yourself for yourself did you send that one ?
