Hello Sellers,
We have launched two new features on the Voice of the Customer dashboard to provide you with more comprehensive insights and help improve customer satisfaction.
These enhancements to the Voice of the Customer dashboard are part of our efforts to provide you with the necessary tools and insights to deliver exceptional customer experiences. By leveraging these new features, you can proactively monitor customer feedback, identify potential issues, and take appropriate actions to resolve them promptly.
To learn more about the Voice of the Customer page and how to make the most of these new features, you can visit our Seller Forum post:Improve Customer Satisfaction with the Voice of the Customer Page.
Do you have any questions or feedback? Please share them in the comments below.
Regards,
Sakura
Whilst we all want to give our customers the best possible service and to quote "... and help improve customer satisfaction." this is yet another metric for us to meet, and there is a lot of evidence that just one simple return can seriously impact our VoC. Maybe I am misunderstanding it as fortunately all my metrics are perfect (at the moment !), but there are SO many metrics to meet nowadays.
The voice of customer system is unnecessary. We already have ratings and returns so what's the point in it? Amazon needs to focus on its feedback and review system which should be like the Vinted system. Automatic 5* unless a problem is reported because the majority of people will only take the time to leave feedback for negative experiences and any low ratings should be explained otherwise its not constructive to the seller or prospective buyers.
What are you doing amazon? more absolute nonsense for sellers to worry about that helps absolutely no one with anything.
LESS metrics, so we can actually concentrate on running a business eh? we have enough to do as it is.
Hello Sellers,
We have launched two new features on the Voice of the Customer dashboard to provide you with more comprehensive insights and help improve customer satisfaction.
These enhancements to the Voice of the Customer dashboard are part of our efforts to provide you with the necessary tools and insights to deliver exceptional customer experiences. By leveraging these new features, you can proactively monitor customer feedback, identify potential issues, and take appropriate actions to resolve them promptly.
To learn more about the Voice of the Customer page and how to make the most of these new features, you can visit our Seller Forum post:Improve Customer Satisfaction with the Voice of the Customer Page.
Do you have any questions or feedback? Please share them in the comments below.
Regards,
Sakura
Hello Sellers,
We have launched two new features on the Voice of the Customer dashboard to provide you with more comprehensive insights and help improve customer satisfaction.
These enhancements to the Voice of the Customer dashboard are part of our efforts to provide you with the necessary tools and insights to deliver exceptional customer experiences. By leveraging these new features, you can proactively monitor customer feedback, identify potential issues, and take appropriate actions to resolve them promptly.
To learn more about the Voice of the Customer page and how to make the most of these new features, you can visit our Seller Forum post:Improve Customer Satisfaction with the Voice of the Customer Page.
Do you have any questions or feedback? Please share them in the comments below.
Regards,
Sakura
Whilst we all want to give our customers the best possible service and to quote "... and help improve customer satisfaction." this is yet another metric for us to meet, and there is a lot of evidence that just one simple return can seriously impact our VoC. Maybe I am misunderstanding it as fortunately all my metrics are perfect (at the moment !), but there are SO many metrics to meet nowadays.
The voice of customer system is unnecessary. We already have ratings and returns so what's the point in it? Amazon needs to focus on its feedback and review system which should be like the Vinted system. Automatic 5* unless a problem is reported because the majority of people will only take the time to leave feedback for negative experiences and any low ratings should be explained otherwise its not constructive to the seller or prospective buyers.
What are you doing amazon? more absolute nonsense for sellers to worry about that helps absolutely no one with anything.
LESS metrics, so we can actually concentrate on running a business eh? we have enough to do as it is.
Whilst we all want to give our customers the best possible service and to quote "... and help improve customer satisfaction." this is yet another metric for us to meet, and there is a lot of evidence that just one simple return can seriously impact our VoC. Maybe I am misunderstanding it as fortunately all my metrics are perfect (at the moment !), but there are SO many metrics to meet nowadays.
Whilst we all want to give our customers the best possible service and to quote "... and help improve customer satisfaction." this is yet another metric for us to meet, and there is a lot of evidence that just one simple return can seriously impact our VoC. Maybe I am misunderstanding it as fortunately all my metrics are perfect (at the moment !), but there are SO many metrics to meet nowadays.
The voice of customer system is unnecessary. We already have ratings and returns so what's the point in it? Amazon needs to focus on its feedback and review system which should be like the Vinted system. Automatic 5* unless a problem is reported because the majority of people will only take the time to leave feedback for negative experiences and any low ratings should be explained otherwise its not constructive to the seller or prospective buyers.
The voice of customer system is unnecessary. We already have ratings and returns so what's the point in it? Amazon needs to focus on its feedback and review system which should be like the Vinted system. Automatic 5* unless a problem is reported because the majority of people will only take the time to leave feedback for negative experiences and any low ratings should be explained otherwise its not constructive to the seller or prospective buyers.
What are you doing amazon? more absolute nonsense for sellers to worry about that helps absolutely no one with anything.
LESS metrics, so we can actually concentrate on running a business eh? we have enough to do as it is.
What are you doing amazon? more absolute nonsense for sellers to worry about that helps absolutely no one with anything.
LESS metrics, so we can actually concentrate on running a business eh? we have enough to do as it is.