It is another sad day and one of those days where you as a seller do everything right and source your products from authorized sources yet someone can file a bogus IP claim and your listing gets deactivated just like that.

Dear Amazon USPTO website is free of charge. This website allows you to check who the real owner of the brand is.

It is astonishing that someone can create a fake email and pretend to be a rights owner with fake registration number that does not correspond with the real registration number and Amazon will take their word for it.

What is really great is there is no appeal button next to the deactivated listing

Amazon please do better.

This is very frustrating that you do everything right and such negligence and false reports do not get verified.

Anyone can claim to be a rights owner these days and file false complaints and your listing will get deactivated just like that.

I would like to make Amazon and others aware of fake IP HOLDER- [Moderator Edit: removed personal information]

Turns out the fake website was also created June of last year

Great Job Amazon for deactivated a listing on false report without verifying

The customer ordered 23 items and after the parcel was delivered about 2 weeks later, he claimed that unable to find two kinds of goods (a total of 11 items). This shipment has purchased extra insurance with Canada Post and they can assure you that the package was delivered safely, and non-damaged.

Despite Amazon indicating I currently do not need to do anything. But as experienced, once the customer makes an A-Z claim, they will very soon decide to refund the customer and take the funds away from my account. Amazon never cared about the seller's side even if the claim was false or scam intended.

I believe the claim is false and a scam too. Because 23 items are packed in the carton, how come the 11 items are missing but the carton is non-damaged and USPS has no damaged report?

As an Amazon Seller for many years, not counted cases of false claims cases including 'delivered but said non-received, 'received but said no more needed, and Goods in correct colour but saying incorrect colour...... For all of those false claims, Amazon made refunds for all cases without our agreement. and the customers never return the goods on my request.

As an Amazon Seller, it is no peace of mind to do business because I am worried any purchaser may make a false claim to steal my money through Amazon. Not lost the money, but also lost the goods ( because they never returned) and the shipping fees. As other Sellers expressed, I also sold my goods through ETSY and others are very safe and not worried about the scams and false claims.

I write this here is seek help for such false claims and scams. What can I do? Will Amazon help the Sellers in such a predicament situations?

Hi Everyone,

I'm dealing with an unfortunate situation and hoping to find a pathway to resolve this issue.

A customer recently purchased a pair of shoes through FBA (Order #112-0953514-2611412) and left the following feedback on my seller profile:

"Completly FAKE SHOES!!!! Very dissapointing will return !!"

The customer reported the item as inauthentic, triggering an Amazon investigation. I provided documentation proving authenticity, and on March 12, 2025, Amazon confirmed: "We reviewed the information you provided and decided that you may continue to offer these items on Amazon."

Despite this confirmation, I can't get the feedback removed. The Feedback Manager tool doesn't work for this case, and Seller Support just redirects me back to the tool. I also don't have the ability to post a public response due to mistakenly deleting my original response thinking I'd be able to post an improved version.

This feedback should be removed because it's a product review (not seller feedback), contains objectively false information Amazon has already disproven, and is unfairly damaging my metrics.

I'm hoping that someone here knows of a potential pathway I can take to get this feedback removed. Having this provably false feedback on the first page of my seller profile will unjustly damage my business and mislead potential customers. Amazon has already confirmed the authenticity of these shoes after reviewing my documentation, yet I'm still stuck with this harmful feedback. Any guidance on the proper pathway to get this resolved would be immensely appreciated.

Thank you for your help.