DISTURBING: Coordinated Negative Product Review Attack – Evidence of Review Manipulation
Hi Amazon Moderators,
I’m hoping a moderator can review and urgently escalate Case ID: 13151886352.
I believe there is substantial evidence that my ASIN has been targeted by a coordinated negative review attack.
Seller Support has responded by telling me to submit removal requests through Feedback Manager. This is incorrect, these are product reviews, not seller feedback, so Feedback Manager is not the appropriate reporting mechanism. More importantly, the evidence submitted in the case warrants a proper investigation into potential review manipulation.
The pattern I have identified
The suspicious orders were all placed on: 18/06/2026
The associated negative product reviews were then posted the very next day: 19/06/2026
In addition:
- The delivery postcodes associated with these orders are all located within approximately a 300-metre radius of each other.
- Multiple orders therefore appear to have been placed at essentially the same time, within an extremely small geographical area, followed by negative reviews the following day.
- I subsequently found posts in a local Facebook group from recipients at these addresses.
- The residents stated that they had received packages at their addresses, but the names on the packages were not people who lived at those addresses.
- The recipients themselves expressed concern on Facebook about receiving packages addressed to unknown individuals at their homes.
- Screenshots of these Facebook posts and the supporting evidence have been attached privately to Case ID 13151886352.
I am deliberately not publishing customer names, addresses or order numbers on the public forum. Amazon can see all of this information within the case.
The case evidence includes:
Review Name | Review Date | Review Link | Order Number | Order Date | Customer Order Name | Customer Address
It also contains the supporting screenshots and the Facebook group evidence.
The combination of:
same order date (18/06) → same review date (19/06) → addresses clustered within ~300 metres → names apparently not belonging to residents → actual residents independently reporting the unexpected packages on Facebook
appears highly unusual and, in my view, provides strong grounds for Amazon to investigate whether these orders and reviews are connected.
I want to stress that I am not asking Amazon to remove legitimate negative reviews simply because they are negative. I am asking Amazon to investigate what appears to be coordinated review manipulation and take appropriate action if the activity violates Amazon's policies.
Could one of the Amazon forum moderators please review Case ID 13151886352 and escalate the evidence to the appropriate Reviews / Community / Abuse investigation team, rather than directing me to Feedback Manager?
I am happy to provide any further evidence privately if required.
Thank you.
DISTURBING: Coordinated Negative Product Review Attack – Evidence of Review Manipulation
Hi Amazon Moderators,
I’m hoping a moderator can review and urgently escalate Case ID: 13151886352.
I believe there is substantial evidence that my ASIN has been targeted by a coordinated negative review attack.
Seller Support has responded by telling me to submit removal requests through Feedback Manager. This is incorrect, these are product reviews, not seller feedback, so Feedback Manager is not the appropriate reporting mechanism. More importantly, the evidence submitted in the case warrants a proper investigation into potential review manipulation.
The pattern I have identified
The suspicious orders were all placed on: 18/06/2026
The associated negative product reviews were then posted the very next day: 19/06/2026
In addition:
- The delivery postcodes associated with these orders are all located within approximately a 300-metre radius of each other.
- Multiple orders therefore appear to have been placed at essentially the same time, within an extremely small geographical area, followed by negative reviews the following day.
- I subsequently found posts in a local Facebook group from recipients at these addresses.
- The residents stated that they had received packages at their addresses, but the names on the packages were not people who lived at those addresses.
- The recipients themselves expressed concern on Facebook about receiving packages addressed to unknown individuals at their homes.
- Screenshots of these Facebook posts and the supporting evidence have been attached privately to Case ID 13151886352.
I am deliberately not publishing customer names, addresses or order numbers on the public forum. Amazon can see all of this information within the case.
The case evidence includes:
Review Name | Review Date | Review Link | Order Number | Order Date | Customer Order Name | Customer Address
It also contains the supporting screenshots and the Facebook group evidence.
The combination of:
same order date (18/06) → same review date (19/06) → addresses clustered within ~300 metres → names apparently not belonging to residents → actual residents independently reporting the unexpected packages on Facebook
appears highly unusual and, in my view, provides strong grounds for Amazon to investigate whether these orders and reviews are connected.
I want to stress that I am not asking Amazon to remove legitimate negative reviews simply because they are negative. I am asking Amazon to investigate what appears to be coordinated review manipulation and take appropriate action if the activity violates Amazon's policies.
Could one of the Amazon forum moderators please review Case ID 13151886352 and escalate the evidence to the appropriate Reviews / Community / Abuse investigation team, rather than directing me to Feedback Manager?
I am happy to provide any further evidence privately if required.
Thank you.
17 replies
Seller_d8YGbIjNqwFxn
Have your reported it as Abuse under Account Health Abuse.
You need to report it as "A seller is attempting to harm my business"
Provide as much evidence as you can.
It is likely that Amazon will say no abuse of policies has happened but you need to do this as a first step. Once you have done this you might be able to get a Mod to escalate it.
Seller_gQuCom4Q23frj
@Kam_Amazon@JiAlex_Amazon @Julia_Amzn @Winston_Amazon @Ezra_Amazon @Roberto_Amazon @Spencer_Amazon @Simon_Amazon @Maja_Amazon @Sarah_Amzn @Maya_Amazon @Danny_Amazon @Joey_Amazon @Josh_Amazon
Please can you kindly take a look into this case. We have seen a massive dip in our sales and our brand is actively being damaged every second that these reviews are still live.
Thank you in advance for your support.
Seller_FrOAc9ZX6nGxG
At least you know who submitted the review. In our case, we currently have three negative ratings with absolutely no traceability at all, and Amazon allows this.
There is no indication that they came from a Verified Purchase, no review submission date, no information about the marketplace or country where the rating was submitted, and no customer review text whatsoever. When we click on the star rating to view the review, Amazon simply shows 0 reviews.
As a seller, we therefore have no way to determine where these ratings came from, whether they are linked to an actual purchase, or even in which country they were submitted. There is also no corresponding information available in Seller Central.
We submitted an Abuse Report regarding this issue two months ago and have still received no response. The Abuse Report appears to have generated a case number, but this case is not visible anywhere in Seller Central, so we have no way to check whether Amazon investigated the issue at all, what conclusions were reached, or whether any action was taken.
I find it completely irresponsible that Amazon allows ratings with no traceability or transparency whatsoever, especially when such ratings can have a significant impact on a product’s overall star rating, customer trust and mainly - sales.
This lack of transparency makes it impossible for sellers to investigate the feedback, identify a potential product or fulfilment issue, or verify whether the rating is connected to a genuine customer experience.
Seller_voW9gFQs6cI1A
I very much doubt amazon will care, we have had clear evidence of buyer fraud and amazon did nothing, oh correction they did do something, refunded the scammer.
we have had reviews that was clear defamation and they didn't care
at the end of the day if its anything that isn't to do with their money they wont do a thing
Seller_cjMmmodK3cAUd
Report it to organized crime unit of U.K. Amazon will not help you at all as it only care about the fees.
Seller_bj90PdVQNDPBC
You need to proceed very carefully when selecting products. Who is selling them, and who is overseeing the process?
