90244: We can't accept the count you entered for Unit Count.
"We can't accept the count you entered for Unit Count. To fix this, select an approved value from the list for your product category and resubmit."
There is only one option to choose from for Unit Count Type which is "pair" (spelt all lowercase which suggests an error with the flat file as all other options for the other drop down boxes start with a capital letter). Every number I enter for for the number of pairs (Unit Count) comes up with this error.
I submitted a listing in the same category a couple of weeks ago, which included these attributes and it worked fine, so I'm guessing there has been a change made by Amazon which is causing this error.
Can anyone help me?
Thank you in advance.
90244: We can't accept the count you entered for Unit Count.
"We can't accept the count you entered for Unit Count. To fix this, select an approved value from the list for your product category and resubmit."
There is only one option to choose from for Unit Count Type which is "pair" (spelt all lowercase which suggests an error with the flat file as all other options for the other drop down boxes start with a capital letter). Every number I enter for for the number of pairs (Unit Count) comes up with this error.
I submitted a listing in the same category a couple of weeks ago, which included these attributes and it worked fine, so I'm guessing there has been a change made by Amazon which is causing this error.
Can anyone help me?
Thank you in advance.
13 replies
Seller_kSZCywEhJQQ8J
I would compare this new listing against the listing you created a couple of weeks ago that worked. Check whether the product type, category/browse node, and required attributes are exactly the same. Amazon may be applying a different template or validation rule.
If the category and product type are the same, try testing the Unit Count fields only: set Unit Count Type to pair and enter the actual number of pairs in Unit Count, for example 1 if the product is one pair. If that still triggers 90244, the issue is probably not your number but a template validation mismatch — the form is offering pair, but the backend validator is rejecting the related Unit Count value.
In that case, I would open a case asking Seller Support to confirm whether Unit Count is genuinely required for that exact product type, or whether the category template has a validation error.
Kai_Amazon
Hi @Seller_ikiMekfwSsiv3,
Thank you for reaching out to us. I've reviewed your case (125542934--) and the investigation results.
The issue has been identified as error code 90244, which occurs when the value entered is not recognized as valid by the system.
To resolve this:
- Ensure you are entering a whole number integer for Unit Count (e.g., "1", "2", "3" — not "1.0" or decimal values)
- Select "pair" as the Unit Count Type
- If submitting via flat file, confirm the value format matches the template requirements exactly
If the error persists after trying the above, please reply to your existing case with the exact value you're entering and a screenshot of the error, and the team can investigate further.
Best,
Kai
Seller_ikiMekfwSsiv3
If you bothered to read my original post properly, you'd know I've already tried that
Seller_kSZCywEhJQQ8J
I think it might be a category template / validation issue rather than a number-format issue.
The important point is that you have already tried the available option. If the listing form only offers `pair` as the Unit Count Type, and whole-number values are still rejected, then Seller Support should not treat this as simply “enter the correct number”.
I would mention in your support case that the same category/product type worked a couple of weeks ago but now fails. That may suggest a recent catalogue template, allowed-value list, or backend validation-rule change.
I would ask Seller Support to check whether the Unit Count Type values shown in the listing form are synchronised with the backend validator for that exact product type/category.
The key question is:
Why does Amazon show `pair` as an approved Unit Count Type if every whole-number Unit Count entered with `pair` is rejected by error 90244?
I would send screenshots showing:
1. `pair` as the only available Unit Count Type;
2. the whole-number Unit Count you entered;
3. the 90244 error message;
4. the product type/category;
5. if possible, the older listing in the same category that previously worked.
That should make it clearer that the issue is not user input, but that the seller currently has no valid selectable path to complete the listing.
Kai_Amazon
Hi @Seller_ikiMekfwSsiv3,
Thank you for your patience. Our specialist team is currently working with an internal team to investigate the error 90244 issue with the "unit_count" value in your file uploads. They are actively looking into this and will follow up as soon as more information is available.
Best,
Kai
Seller_ikiMekfwSsiv3
Thank you for your reply. I have spent several hours talking to Seller 'Support' and am now at the "we've passed this onto to someone else" stage, so have basically been left in limbo and can't imagine that will change.
During the hours I've spent talking to Seller 'Support', I've gone round in circles, during which, I've sent many screenshots, previous batch IDs that worked etc, all to no avail.
Kai_Amazon
Hi @Seller_ikiMekfwSsiv3,
Thank you for your patience. Seller Support has escalated this issue to the appropriate team, and they are currently investigating. We understand this has been frustrating, and we appreciate your continued patience while the team works toward a resolution.
Seller Support will follow up with you as soon as we receive an update.
Best,
Kai
Seller_bCgvIu6QpaPfP
Hi,
I have the exact same issue.
Did you manage to find a resolution? I've contacted seller support multiple times and they couldn't help me.
It just seems that it can't accept 'pair' not matter what number I put in.
If you have any advice that would be greatly appreciated.
