Being Charged £30 for a Professional Plan I Don’t Have — Downgraded to Individual & Provided Proof, Still Not Resolved
Hello everyone,
I’m hoping someone here can shed light on this because Amazon Seller Support has not resolved it despite multiple attempts.
The Issue
Amazon is trying to charge me £30 for a Professional Seller account, even though:
- I do not have a Professional account
- I downgraded to an Individual account
- I submitted proof showing the downgrade was completed
Despite this, the system still shows a £30 charge that should not exist.
What I’ve Already Done
- I changed my plan to Individual before the billing date.
- I provided screenshots and confirmation showing the downgrade was successful.
- I opened support cases explaining that the charge is incorrect.
- I clearly stated that I am not using the Professional plan and should not be billed for it.
What Amazon Support Has Done
So far:
- They acknowledge the downgrade.
- They confirm I’m on an Individual plan.
- But they still haven’t removed the £30 charge.
- I keep getting generic responses instead of an actual fix from the Billing Team.
Why This Is a Problem
I’m being charged for a service I’m not using.
I’ve followed every step correctly, and the downgrade was completed on time.
All Amazon needs to do is remove the incorrect £30 charge, but the case keeps going in circles.
What I Need
I’m looking for:
- Advice from anyone who has dealt with this exact issue
- Confirmation on whether this needs to be escalated to a specific team
- Any insight into how to get Amazon to actually remove the incorrect charge
This should be a simple fix, but it’s dragging on and blocking my ability to move forward with my account.
Thanks in advance to anyone who can help or share their experience.
Being Charged £30 for a Professional Plan I Don’t Have — Downgraded to Individual & Provided Proof, Still Not Resolved
Hello everyone,
I’m hoping someone here can shed light on this because Amazon Seller Support has not resolved it despite multiple attempts.
The Issue
Amazon is trying to charge me £30 for a Professional Seller account, even though:
- I do not have a Professional account
- I downgraded to an Individual account
- I submitted proof showing the downgrade was completed
Despite this, the system still shows a £30 charge that should not exist.
What I’ve Already Done
- I changed my plan to Individual before the billing date.
- I provided screenshots and confirmation showing the downgrade was successful.
- I opened support cases explaining that the charge is incorrect.
- I clearly stated that I am not using the Professional plan and should not be billed for it.
What Amazon Support Has Done
So far:
- They acknowledge the downgrade.
- They confirm I’m on an Individual plan.
- But they still haven’t removed the £30 charge.
- I keep getting generic responses instead of an actual fix from the Billing Team.
Why This Is a Problem
I’m being charged for a service I’m not using.
I’ve followed every step correctly, and the downgrade was completed on time.
All Amazon needs to do is remove the incorrect £30 charge, but the case keeps going in circles.
What I Need
I’m looking for:
- Advice from anyone who has dealt with this exact issue
- Confirmation on whether this needs to be escalated to a specific team
- Any insight into how to get Amazon to actually remove the incorrect charge
This should be a simple fix, but it’s dragging on and blocking my ability to move forward with my account.
Thanks in advance to anyone who can help or share their experience.
8 replies
Seller_k2X0L9mVRT0pW
The £30 is charged the minute you open the account. You say you have now downgraded so wont be charged again. To get a refund you cannot have had any sales or used the extra benefits within that month. Its at Amazon's discretion to grant a refund or not, but they usually oblige so long as no sales in the relevant period.
I'm not clear on why you say its blocking your ability to move forward with your account though??
If you are still being charged then it cant be downgraded properly.
Roberto_Amazon
Hello, @Seller_zrBFTwtGmNGz4
Thank you for sharing all these details about your account situation. To help determine the next steps, could you please share the case IDs from your previous interactions with Seller Support about this issue, along with any reference numbers or correspondence IDs related to that phone call when Amazon instructed you to downgrade? With those details, we can work together to figure out the best path forward to resolve this.
Regards,
Roberto
Seller_zrBFTwtGmNGz4
Hi everyone, just wanted to give an update and close this off.
I ended up paying the £30 charge because I was getting nowhere trying to have it removed, and I needed to move forward. It’s frustrating because I never used the account, never accessed any Professional features, and genuinely thought I was opening an Individual plan. It seems the system defaults you into the Professional plan during setup, even if you don’t intend to subscribe, which caught me out.
I’m still toying with the idea of requesting a refund, but I’m honestly not sure if I want to go through all of this again. Part of me thinks I should just move on, and part of me thinks I should seek justice, lol. Either way, I appreciate everyone who took the time to read and respond to my post.
The good news is that I now have an Individual plan properly set up, and I can finally start trying to list my first product. Hopefully things will go more smoothly from here.
Thanks again to all who helped.
