Hello Amazon Citizens,

I am selling Adult products on Amazon. Few days ago my account has deactivated due to selling 'Half Body Sex-Doll' which violates restricted product policy. Boys, we cannot list Products that replicate human body parts or organs and I just knew this after having deactivation notice. Customer service told me to make a Plan of Actions and submit

Can someone help me to improve this and add some points :/

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Dear Seller Performance Team,

Thank you for your opportunity to appeal this kind of deactivations done by the seller community. My seller account is deactivated due to Listing

What went wrong here

I have not read the 'Restricted Products' page properly and listed some adult half body sex dolls which replicates human body parts and that was the reason for this violation. I had gone through the Amazon Adult products and Explicit sexual imagery guidelines thoroughly and not went through the 'Restricted Products' page.

Plan of Actions

1. Root cause

• Listed restricted products (Sex toys that replicate human body parts)

• Incorrectly categorizing products

• Product description did not follow some policies and best practices

2. Corrective actions

• Deleted the products that violated policies on the deactivation email immediately and deleted similar products that violates this policy

• Stop having sales for the specific products type

• Read 'Restricted Products' page thoroughly

• Studied 'Product Details Policies' page thoroughly

• Having assistance and guidance from customer support agents Saraan and Shik to prevent this type of issues in the future

• Since I sell other Amazon market places, I referred policies and guidance on each market place

• Spoken with other sellers and Watched 'Restricted Products' video on the Seller University to stop having deactivations

3. Preventive actions

• I will not list and sell any products that replicate human body parts or organs in the future

• Future product descriptions will follow guidelines and regulated local laws that are listed on the 'Product Description Policy' page

I am writing to address the recent suspension of my Amazon Seller account under Section 3 of the Amazon Services Europe Business Solutions Agreement. While I understand the importance of adhering to Amazon’s policies, I believe there may be a misunderstanding regarding my account.

I have thoroughly reviewed my account performance, and I can confirm that no visible violations or breaches of the Amazon Restricted Products policy are present. Despite this, my account has been suspended, and I am unable to determine the specific cause based on the provided details.

To clarify the matter and resolve this issue promptly, I am including the requested information below:

How my account has not violated the Amazon Restricted Products policy:

My account strictly adheres to Amazon’s policies and guidelines. I carefully ensure that all listed products comply with applicable laws and Amazon’s restricted product policies.

Evidence that shows my account complies with the Amazon Restricted Products policy:

Attached invoices and certifications for the listed products.

Documentation proving the legality and compliance of my inventory.

Screenshots of my account health page, showing no violations.

Additionally, I would like to emphasize that my account's suspension might have resulted from an error. I kindly request your team to review the matter thoroughly. If further documentation or clarification is required, I am more than willing to provide it.

I value the opportunity to sell on Amazon and am committed to maintaining compliance with all policies. Please let me know the next steps or actions needed to resolve this issue efficiently.

Thank you for your understanding and support.

Best regards

Hello,

We are a brand registered vitamin/supplement company and have been selling a particular vitamin on Amazon for the past 7 months without issues. Two days ago we edited the title of the listing in order to provide more detail about the ingredients the product contains. The next morning we found that the product had been automatically flagged as restricted and our listing removed. We have contacted support numerous times about this but they keep closing our cases after they send us the same response each time:

"Unlicensed medicines, prescription only medicines, pharmacy only medicines and GSL (General Sales List) medicines containing aloxiprin, aspirin, paracetamol or ibuprofen are prohibited on Amazon.co.uk"

The product in question does not fall under any of these categories (it is a common vitamin supplement), and is completely compliant with UK regulations (We have the documentation to prove this). Additionally, there are a lot of other products available on Amazon with the exact same ingredients and dosages/strengths which are not restricted, so we would appreciate some clarification as to why our product in particular has been flagged as restricted but all of these other products with identical ingredients and strengths are allowed?

We have taken to the forum because we have tried to go via support so many times but it appears that each time the case is closed without actually being read by support staff - I have been on the phone to support for hours and at times it appeared our issue was about to be resolved (one told me it was an internal error which would be resolved shortly; another told me that they would escalate this to the restricted products team), but after each phone call we received the same automated message and our case was closed.

Please can someone from Amazon respond because this is a product category which strongly relies on repeat purchases so we are losing customers every day that this issue affects us.

Kind Regards