Best Seller Rank Disappeared for Long-Standing Product - Need Help
Hi everyone,
I’ve been selling a product on Amazon for over two years, and it used to be a best seller in its category. Recently, I noticed that the Best Seller Rank (BSR) for this product has disappeared, even though the ASIN continues to generate high sales within the category.I’ve opened a case with Amazon Seller Support, but their responses have been unhelpful, consisting mostly of generic, copy-paste instructions on how to create a listing.Has anyone else encountered this issue? If so, how did you resolve it? Any insights or advice would be greatly appreciated.Thank you!
2 replies
Seller_QuM1AZgzfU9x4
Generally it's one of two reasons. Sometimes a product gets incorrectly tagged as being an adult product, more commonly it has simply lost its browse node.
If you type "browse node" into help there's a self-help tool that can fix it. Otherwise it's on Support.
Ezra_Amazon
Hello @Seller_BMtqtIBqm5Kp8,
Thanks for reaching out! @Seller_QuM1AZgzfU9x4 mentioned 2 good reasons related to why the rank sales could be missing.
Another reason can be if the ASIN belongs to a variation family. The product is missing ranking because the child ASINs do not have the same browse categories as the family.
Can be this the case of your product?
Regards, Ezra
