1 Error [Carrier: UPS ] The UPS account details you entered are invalid.
Hi all
I have an issue that i see nobody else talking about and wonder if anyone can help.
I am signed up for UPS AVASK to send stock to the EU using UPS, and no matter what I do i get this error message.
"1 Error. [Carrier: UPS ] The UPS account details you entered are invalid. You should check and correct the details. If you do not have a 6-digit UPS account, visit the UPS website to sign up. For more details, visit the Cross-border shipment workflow FAQ. /gp/help/G858C88X5ZREBCG2"
I have tried everything possible to get around this. I have created numerous more UPS accounts, logged in and out, switched browser, cleared cookies, but nothing gets round this issue.
I am desperate now as I have a warehouse full of prepped stock ready to go. Please can anyone help
Thanks,
Ross
5 replies
Sakura_Amazon_
Hello @Seller_RIKvimhqicWB4,
This is Sakura from Amazon. Welcome to the Seller Forums.
Did you contact the Seller Support Team regarding this issue?
If not, please do it so the team can troubleshoot the issue with you.
You can create a case by clicking the Help button in the top-right corner.
Once you create it, please share the case ID here so I can monitor it.
Thank you,
Sakura
Sakura_Amazon_
Sellers,
Do you get the same error when using UPS to create shipments?
Regards,
Sakura
Seller_FVqkvBW2p88vU
Hey there. I have the same problem. Have you made any progress on this?
Seller_TJr1f9I1ncjgY
We are experiencing the same problem, absolutely tearing out hair out! UPS have verified that our account IS valid but still unable to create a shipment to France.
Has anyone had any joy resolving this??
Seller support as useless as always!
