Hello,

@Kai_Amazon @Yujiro_Amazon @KJ_Amazon

I have an urgent issue i need resolving, Amazon have lost my units for multiple items yet they are refusing to reimburse me on the grounds of I apparently sent the incorrect items into Amazon. I have attached the cases for you below and will explain in detail why i should be reimbursed yet sellersupport has refused many times,

CASE ID - 12560096562

For this case I sent 8 units of B0DSQWFYPP in total, Amazon added all units to my inventory to sell as per usual meaning the correct items were sent in, this was back in Feb i sent this item in, if amazon added all items to my inventory and didnt pick up on any mismatch then that means there are no wrong items as it would be clear if i sent the wrong item in, i got an order for 4 units of this and the order never went through, meaning the order was cancelled, these units then went into researching for 2 months where sellersupport said they find the units and add to my inventory if they cannot find it they will then reimburse me, amazon lost the units and now sellersupport is refusing to reimburse me claiming i sent the wrong items, they also said the item i originally sent cannot be located when i asked for proof that the wrong item was sent in. Theres no evidance i sent the wrong item in, i submitted all invoices to prove i brought the correct items, showed my order history to show all items ordered but they are refusing a reimbursement still. We are a small business and this loss totals around £1300.

CASE ID - 12517396432

For this i sent units into amazon, Amazon said that i sent the wrong item in again for asin B0CFZHJCT7. When this item landed into amazon it was added to my inventory and was avaliable to buy, after about 2 weeks i see it missing, again amazon have lost the item and they claimed i sent the wrong item, i asked for proof of the wrong item being sent and they claimed they cannot find the unit i sent, the same script from the first case, now sellersupport is clearly lying, as this asin here B0DSR5P84D was also apart of this shipment amazon lost, they claimed i sent the wrong items to them for this asin too and they will not reimburse me but all of a sudden they add it to my inventory, clearly this shows they are making stuff up as they claimed i didnt send the correct item but somehow it makes itself into my inventory. In this shipement i am to reclaim asin B0CFZHJCT7 for around £760

This makes me total loss to over £2000 for amazon not wanting to reimburse me for lost items, we are a small business and this does affect us having to pay staff, bills, credit cards etc. If anyone could help us that would be amazing as we do need this money back, we supplied all evidance but we get the same script back from amazon saying they cannot locate any items we sent in.

Regards,