Bonjour,

Cela fait depuis plusieurs mois que j'ai mon compte qui est bloqué et la page pour le reactiver ne fonctionne pas.

J'essaie sans succès d'entrer en contact avec le support technique de amazon mais le chat ne fonctionne pas et les mails non plus, cependant les frais mensuels eux continuent à m'être facturé.

Quelqu'un aurait le numéro du support téléphonique de amazon afin que je puisse les appeler?

Hello,

We all have cases open on a daily basis I'm sure, however , I have one case in particular, that has been open for over a month now.

This case is regarding a suspected Trademark image Misuse. I cannot provide too much detail in here for obvious reasons, but it is nowhere near violating any trademarks. Every single message I have sent within this case has provided a lot of detail, as to why we don't need to provide a letter of authority. Since opening this case, I have now received the same COPY AND PASTE reply from Amazon Seller Support, up to, and now including 28 times. 28 times the exact same response, no matter who has responded to my messages. No matter what I respond with in this case, the exact same reply is sent back to me regardless.

I urgently need someone at Amazon, not only to address this certain case ( 10811700122) , but to explain why on earth, AI BOTS have completely taken over seller support. We are constantly having to provide documents to certain timescales, yet when we try to provide this information, we are met with automated bots. How is this helpful for anyone ? There really does need to be an answer and an explanation from Amazon on this one.

@michelle_amazon

Thanks

Hello, i'm under this problem and it's starting to stress me out.

They are asking me to send proofs that my costumers have received it. I've asked lot of my costumers through chat if they have received it just to make a screenshot of it and send them the proofs, and a lot of people answered through chat saying that they have fully received it.

I send amazon the proofs that they have received the items, also, i send invoices from original providers of the products that i'm selling and i always receive the same responde from amazon asking me the same in a bucle.

What is going on here? meanwhile i have the money blocked and i dont know what to do, what is going on here? can someone from amazon team help me? there is no way to contact them, always SAME message from them, this is really absurd.