Alternative document for utility bill?
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Seller_f8I6sCTJuklXe

Alternative document for utility bill?

My brand new account has been suspended, i think because amazon is wanting some more information from me even though everything I Already gave the is exactly what they asked for. So I have the option to reactivation my account by providing a:

  • utility bill
  • business licence (if applicable)

My problem:
The address linked to my account is my parents house, where I live (therefore the same address ask bank details and everything else). I do not own the house or pay for any utilities so I cannot get anything anything along those lines and I am currently living in student accommodation (rented) so cannot get any utility bills from here either.

I made the account under my companies details (registered address is my parents house/ my primary residence). What is amazon asking for with the business license?z (I am a UK LTD company). Is this an alternative to a utility bill, or is amazon saying if it’s applicable they want both?

  • what is the business licence referring to
  • what can I use instead of a utility bill?

Thanks for reading.

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12 replies
Tags:Address, Bank account, Payments, Registration
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12 replies
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Seller_ll4j51C7PiRs3

This is a very interesting case. I am curious how this situation can be solved.

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Seller_lljyzgTxr5fgI

First thing to look at, did you sign up as a professional seller (and paid £30). If so, you are a business and all of your uploaded documents need to match EXACTLY to the information you put into your registration. If you signed up as an individual seller, all of your uploaded documents need to match EXACTLY to the information you put into your registration. Please therefore check all of your documentation EXACTLY matches. If you have registered your company as a limited company (with Companies House), you will have a Certificate of Incorporation. This needs to be uploaded with a bank statement (whose details must also match exactly) and your UTR (Unique Tax Reference) letter from HMRC (an alternative to a utility bill).

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Seller_f8I6sCTJuklXe

yeah i’m a bit skeptical about a mobile phone bill, im sure amazon would want a landline bill as it’s harder proof. it would be the best i could do though. ill appeal the deactivation and send off all the documents i have and ill find out what happens.

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