MIssing box of stock sent in, amazon wont give refund
So I sent in 2 boxes of stock:
Same ASIN 2x boxes of 40 units each, 12kg in weight each.
Tracking provided and shipped with UPS, tracking confirms delivery of both boxes both weighing 12kg.
I’ve provided proof of delivery of both boxes from UPS and they can see on the shipment ID the full steps both boxes took and the times/dates they were checked in.
Except they are saying they only recieved 40 units and they have counted so no reimbursement.
How can 2 boxes checked in weighing 12kg confirmed amount to one box being completely empty?
Obviously a staff member has decided to type in that only 40 were received.
How do I get amazon to beleive me? I don’t want to speak to seller support about this as they just copy and paste replies back saying they have counted 40 without listening to what i am saying and they perma-close the case (this feature needs to be removed for sure)
Any help would be great.
Thanks
16 replies
Seller_NoMNQDGnEW5Bx
Have you got the stamped BOL for both boxes?
Were they totally individual or could 2 units be scanned as one?
Seller_7VbclcPFFRTnc
Have you sent your invoice for the goods?
I sent a box of 144 units last month that showed as delivered then went no further
It said I could reconcile on 5th so did, uploading my invoice from my supplier confirming the quantities matched and I was reimbursed 3 days later - selling price minus usual fees
Seller_ypI4HgDJGCNUy
Update on my own version of this issue.
After giving them invoices and proof of ownership, shipping docs, photos of the products at my door being collected by UPS… They still won’t accept that there were products lost.
Amazon says they have counted the products on arrival and found that 0 was the correct number. They even said they counted twice. The box weighed 12kg recorded but this doesn’t matter, because Amazon counted to 0. The box must have been empty they say.
They cannot refund my missing stock. It’s impossible to comprehend that the factory worker may have made a mistake and my incomprehensible mountain of evidence in my favour could sway this decision.
No idea where to go from here.
Seller_UxboAEvwDzuX0
Hi Hollew,
I am going through same situation where initially Amazon refused to accept liability that they have received full 6 boxes. Although all evidences supporting that they had received 6 boxes. Then I sent new enquiry under heading goods lost in warehouse. After that I have rec’d confirmation that goods have been missed in the warehouse and I am entitle for reimbursement. calculation of reimbursement is under review.
I suggest you to send an email “under goods missing in warehouse” along with your evidences/proof. I hope you will receive positive response.
It pretty sad and frustrating that the most of reply are template reply not customize. seems like either customer services don’t read your email or they don’t understand question.
Regards,
Rabs
Seller_pTaOqaufBAlIO
We are also having issues with the revised shipping reconciliation process.
Using DHL, preferred partner shipping purchased through Amazon, to send in items.
Amazon is claiming they have counted and second counted the units delivered, obviously incorrectly, and are refusing to reimburse for lost inventory. Furthermore they are scanning additional units that weren’t sent in, within the exact same box that the missing units were contained in!
They don’t want to see reason, nor the evidence of purchase invoices and photos taken at packing.
We have opened case after case in seller support, the last resort is the EU small claims court for theft of inventory!
This is the 2nd time it has happened to us in 2 months, last time they managed to lose half an entire shipment!
It seems to be a ridiculous mess at the moment.
