Amazon Buy Shipping – Royal Mail Special Delivery option greyed out / incorrect EDD (ongoing issue)
Hi all,
I’ve been experiencing an issue with Amazon Buy Shipping and Royal Mail Special Delivery for over a year now, and despite multiple support cases, it has never been properly resolved.
In most cases:
I am unable to purchase Royal Mail Special Delivery via Buy Shipping
(The option is greyed out)
The reason appears to be incorrect EDD (Estimated Delivery Dates) calculated by Amazon.
Even now, looking at Buy Shipping:
Royal Mail Special Delivery (Guaranteed 1pm) shows the same EDD as RM48 / 2nd Class services
This makes no sense, as SD is a next-day guaranteed service
Because of this, the system blocks the option completely
This creates a serious issue:
I can meet next-day delivery requirements
But Amazon prevents me from buying the correct service
I’ve raised multiple cases over the past year, but responses have been: generic, not addressing the root cause or simply incorrect.
Question:
Has anyone managed to resolve this?
Or is this a known issue with Amazon’s EDD calculation for Royal Mail services?
@Roberto_Amazon @Angie_Amazon @Spencer_Amazon @JiAlex_Amazon
Amazon Buy Shipping – Royal Mail Special Delivery option greyed out / incorrect EDD (ongoing issue)
Hi all,
I’ve been experiencing an issue with Amazon Buy Shipping and Royal Mail Special Delivery for over a year now, and despite multiple support cases, it has never been properly resolved.
In most cases:
I am unable to purchase Royal Mail Special Delivery via Buy Shipping
(The option is greyed out)
The reason appears to be incorrect EDD (Estimated Delivery Dates) calculated by Amazon.
Even now, looking at Buy Shipping:
Royal Mail Special Delivery (Guaranteed 1pm) shows the same EDD as RM48 / 2nd Class services
This makes no sense, as SD is a next-day guaranteed service
Because of this, the system blocks the option completely
This creates a serious issue:
I can meet next-day delivery requirements
But Amazon prevents me from buying the correct service
I’ve raised multiple cases over the past year, but responses have been: generic, not addressing the root cause or simply incorrect.
Question:
Has anyone managed to resolve this?
Or is this a known issue with Amazon’s EDD calculation for Royal Mail services?
@Roberto_Amazon @Angie_Amazon @Spencer_Amazon @JiAlex_Amazon
3 replies
Sky_Amazon
Hello @Seller_3rUMc4X9XODJ2
Thank you for raising this and for providing such a detailed explanation of the issue. We understand how frustrating it must be to have the correct shipping service available to you but be unable to purchase it through Buy Shipping due to an EDD calculation discrepancy.
Buy Shipping will use the “Dispatch date” and TT to determine the “Estimated delivery date” (EDD) of the order. If the EDD is after the "Promise Delivery Date" (PDD), the shipping method will be ineligible to fulfil the order.
We appreciate your patience in continuing to flag this. To help us investigate this further, could you please share the Case IDs from the previous support cases you've raised regarding this issue? This will allow us to review the matter, guide and check for further escalation to the partner team.
- Sky
