Search Suppressed
Help - I have 34 items currently showing as search suppressed - as they require information.
Information required is unit count and unit count type, which I keep filling in and saving but nothing happens this has be going on for weeks now and these are some of my top selling lines , anyone had similar issues and how did they resolve it. Thanks
0 replies
Seller_esvgLzKXw2YAl
I’ve got one, that is completely stuck. Can’t do a damn thing about it as it’s brand owned and the brand won’t do anything about it. Wouldn’t mind, but Amazon are actually selling on it as well and they have dropped the price stupidly. So stock being recalled as we speak.
If it’s not updating after 24 hours, then you need to open a case with support, to edit the information.
Be sure to tell them you have already edited it, but the change has not gone through.
It may well be, that your not able to update it.
Seller_tRuvBEHDedp4q
Ive been having similar problems myself
Attributes that Amazon says are invalid - but even after selecting from the menu given when editing the attribute, Amazon still says they are invalid and so I cannot save the item. When I raise issue with support they want me to send them manufacture info to prove the changes I want to make are correct. I tell them I do not want to make ‘changes’ but to edit the info as Amazon says existing entry is invalid.
In the end I deleted the item from my Inventory, waited 24 hours, then added it again - and so far it has gone from Search Suppressed to Active - even though I not actually changed anything. Perhaps you should try that.
On another item I get told Colour is required but missing. Current value is ‘Black’ so this makes no sense. I re-enter Black and still get told attribute is required but missing. I then delete the entry - and this is accepted - go figure!!
I am pulling my hair out lol
Seller_EEPvHaAR3chek
I have just spoken with seller support - appears all need country of origin updating too , but when you try it the item count type it just wont except - some of its FBA stock so cant re list - some I will try this
Itys now been passed to technical support as seller support thought it was all strange
