Ineligible for seller fulfilment

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Seller_flCe2O0oxXDEX

Ineligible for seller fulfilment

Hi all, or most, of my listings seem suddenly to be marked "ineligible for seller fulfilment" and yet I have been selling on Amazon for years/. Why is this and how do I recitify it? Thanks

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Tags:Fulfilment
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3 replies
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Seller_hOZNPw7G8FIjl

What type of products are they?

How is you account health - is there an issue there?

See this thread on the same subject: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/bd628d97dd23a61565cf436271f22e11

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Seller_VUcjClrPIVFRy

Do you have any performance notifications?

Also do check your Valid Tracking Rate on Account Health > Delivery performance.

The information below is found on Amazon valid tracking help page:

https://sellercentral.amazon.co.uk/help/hub/reference/G201817070

"We may suspend your seller-fulfilled offers in a category in which you don’t reach a Valid Tracking Rate of 95%. This might also affect your eligibility to participate in Premium delivery and guaranteed delivery.

If any of your listings are suspended, you can submit an appeal by clicking the “Appeal” button next to the impacted categories on the Account Health page in Seller Central. If your appeal is approved, your Fulfilled by Merchant listings in the affected category will be restored"

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Sakura_Amazon_

Hello @Seller_flCe2O0oxXDEX

This is Sakura from Amazon. Welcome to the Seller Forums.

We would need more information to understand why your products were marked as ineligible.

Checking your Account Health and Performance Notifications would be the best place to start.

@Seller_hOZNPw7G8FIjl and @Seller_VUcjClrPIVFRy asked important questions and gave helpful clues here. (Thank you for your support!)

Please share with us your findings!

Regards,

Sakura

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