Additional units received at FC

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_NeCryOzJImuYf

Additional units received at FC

I am curious about the process Amazon takes when counting and receiving FBA items. How can there be more items received than I sent? I have my theories, but I'm interested in another opinion. Could it be, there was already inventory there and it was counted in addition to the received units? Did I put an extra item in the box? Doubtful. Items are always sent with the same quantities in the same size box, with the same labels. Additional units would not fit in the carton, and it doesn't make sense to stick an unaccounted-for unit in the box. The product stickers and shipping labels are printed in-house. The machine prints exactly the amount of stickers needed, so when I run out, I know it's all been stickered. Of course, it's counted again before being taped shut.

I packed a shipment on May 29th, "Shipment #391 (05/30/2025). I counted these units exactly". This one, I am certain, had exactly 299 units. Granted, it's in "receiving", no action can be taken until it's been "closed". ASIN B001WMX2IM is a leather-bound, lined desk journal. 34 journals are packed together in one box, but Amazon says there were 35 received.

What causes the fulfillment centers to account for extra units that were not shipped out?

Thank you in advance.

img
15 views
5 replies
Tags:FBA, Fulfilment Centre, Packaging, Ship to FC, Warehouse
00
Reply
5 replies
user profile
Nano_Amazon

Hello @Seller_NeCryOzJImuYf

Thanks for reaching out to Amazon Forums.

For your specific case of the ASIN B001WMX2IM, I recommend waiting until the shipment status changes from "receiving" to "closed". If the discrepancy persists, you can file a research request through Seller Central within 48 hours of the shipment being closed to have this investigated.

Best,

Nano

01
Follow this discussion to be notified of new activity