Shipping has not been collected

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Seller_yq7Tvs8G9CZYE

Shipping has not been collected

Hi i have a shipment that has not been collected, but it states on tracking collected.

it is now 20 days & i am going to run out of stock.

if i cancel i lose 290 pounds.

i keep getting the same robot responses on the case email & the same robot responses from customer support.

can someone point me in the right direction to get this resolved.

thanks clive

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Julia_Amzn

Hello @Seller_yq7Tvs8G9CZYE,

Thank you for reaching out.

Would you mind sharing a case ID with the Seller Support?

Best regards,

Julia.

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Seller_76AUwmqvSyRIM

What courier did you use? If UPS, did you actually arrange for collection via the UPS website? Just creating a shipment on Amazon does not activate collection.

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Seller_yq7Tvs8G9CZYE
but it states on tracking collected.
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