Account Health Rating is going down for no reason and no explanation from Amazon

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Seller_aSrfC96G43lBm

Account Health Rating is going down for no reason and no explanation from Amazon

Hi Everyone,

My account health is going down every week and sometimes every day or every other day. Sometimes I even drop 8 points in the couple of days.

It was 424 in March and now 268.

I've contacted Amazon Account Health support several times to address the problem. They are checking the account and telling me that there are no reason for rating to drop. So they reckon it is a technical issue. They are transfering the case to technical team but there is no answer from them either.

Did anyone had this experience before and is there any solutions?

Specially I've got a case from the 28th May and still waiting for Amazon's response. The case status is still 'Pending for Amazon Action'

Thank you in advance :)

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5 replies
Tags:Account Health, Seller Support
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5 replies
user profile
Seller_ZJhFeE3tNKzfh

The score is also linked to the number of orders in the current 6 months Account Health window. So if you were busier 6 months ago than you are now- the score will drop.

20
user profile
Seller_QuM1AZgzfU9x4

For Amazon to seemingly not know that the score is determined from past sales has to be a new low.

10
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