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I can login without problems but I am not receiving sales notifications or adverts.
Nor can I respond to case help because amazon says it doesn’t recognise my email that I login with.
Also the notification preferences link takes me to a page that has "Internal Error We’re sorry, but we encountered an error while processing your request.
I have been speaking to Seller Central Help for more that 9 days now but no one has answers
0 replies
Seller_7VbclcPFFRTnc
Have you ever changed your primary email address ?
Have you ever created a secondary user account for someone else ?
Are you logged into amazon.co.uk rather than .com and on uk site from drop down menu ?
Seller_99FQlSUJSr1ZJ
Thanks but I’ve not changed my email address or allowed any other users.
Seller_zLn3YOkGOaTxU
Do you have a Gmail email address by any chance?
Seller_xUKHc5xSYJmI4
We had the same issue. First we were asked to clear the cache and cookies didn’t work. Then asked to change to the recommended browser to Firefox and still had the same issue. Case is still outstanding.
Seller_EiPUqVC5mec3S
Is there a contact number for support new to Amazon and having loads of issues
Maja_Amazon
Hello @Stortvalley1!
Did you have a chance to check two suggestions provided by other Sellers in this thread?
- check https://sellercentral-europe.amazon.com and http://sellercentral.amazon.co.uk,
- confirm if you have gmail account?
Please let us know if it worked,
Regards,
Maja
Seller_99FQlSUJSr1ZJ
I can still login without problems but I am not receiving sales notifications or adverts.
SO IT SEEMS IT IS JUST THE SALES NOTIFICATIONS AND THE RETAIL ADVERT EMAILS THAT ARE NOT BEING SENT.
Also the notification preferences link takes me to a page that has "Internal Error We’re sorry, but we encountered an error while processing your request.
I have cleared caches. Changed Browsers. Cleared cookies. cleared Browser History. Tried on a separate desktop and on an iPad, but still no joy
Been trying to get this resolved for the last 13 days but hardly any of the Amazon staff understand the problem. Those that do say they will pass my request on to another dept, but even they are no use in restoring my email notification when a sale is made
Seller_7VbclcPFFRTnc
Best to stick with and bump your original thread otherwise people will just repeat themselves
Seller_SITNVuZK87zGK
What is the notification preferences URL you are trying to access?
