Handling time reverting to 1 day automatically
Hello,
We are experiencing an issue where handling time for FBM listings keeps reverting to 1 day even after updating it to 3 days via flat file.
We are not making any manual edits or uploads when this happens.
In Upload Status we can see multiple entries showing “Feeds submitted externally.” These feeds were not uploaded manually through Seller Central.
Seller Support mentioned that SKU-level handling time may be overridden during uploads, but we are trying to identify the source of these external feeds.
Has anyone experienced this before, or knows how to identify which integration/API is submitting these feeds and possibly updating the offer data?
(Case ID: 12201254402)
Thank you.
Handling time reverting to 1 day automatically
Hello,
We are experiencing an issue where handling time for FBM listings keeps reverting to 1 day even after updating it to 3 days via flat file.
We are not making any manual edits or uploads when this happens.
In Upload Status we can see multiple entries showing “Feeds submitted externally.” These feeds were not uploaded manually through Seller Central.
Seller Support mentioned that SKU-level handling time may be overridden during uploads, but we are trying to identify the source of these external feeds.
Has anyone experienced this before, or knows how to identify which integration/API is submitting these feeds and possibly updating the offer data?
(Case ID: 12201254402)
Thank you.
2 replies
Seller_ZQyopdiwkUHOZ
Do you have a third party app or software that manages your stock level, e.g Veeqo?
If so, they may have a setting that sets your handling time for you. On veeqo, if you have a handling time set then anytime your inventory updates, it will push that handling time through to Amazon and amend it on the listings.
Another potential reason could be that you have Automated Handling Time turned on in your Amazon shipping settings.
Christine_Amazon
Hi @Seller_COow2MvlvGaoo
I was checking that the case ID provided was 12201254402, and right now the team in charge is currently waiting for your reply.
In this case I do recommend you follow up on the case above.
Christine
