I have had a few occasions in the past (typically 3 or 4 per month) where I have had to cancel a Royal Mail label, that I've generated through Buy Shipping. Usually a week or two later, I get an email from Amazon saying that Royal Mail have approved the refund and 'If you purchased this delivery using a linked carrier account, please work directly with the carrier for the refund'.

Now, I do have a linked Royal Mail account and I get my negotiated rates on Buy Shipping, but I have never seen any 'credits' or 'refunds' on my Royal Mail invoices for the cancelled labels.

I was just wondering if any of you have a linked account and know whether I'm supposed to manually request each refund from Royal Mail in addition to cancelling it on Amazon?

I should have picked up on this before really because I'll no doubt be a few hundred pounds out of pocket if I've not been refunded at all in the 3+ years we've had a Royal Mail account.

Hi, I'm sure its been asked before but where can I find an invoice/receipt that I can use in my accounts for VAT return for Royal Mail labels purchased through Amazon? I can download the reports easily enough for Evri and seller fees and and credit notes etc, but I can't for life of me see a single invoice for Royal Mail? Sorry if it's a stupid question but it must be somewhere surely?

Thanks!

please can anybody help me? We are new to Royal Mail business and we get our postage through buy shipping Royal Mail it’s been a month and I believe that I am being overcharged by Royal Mail. We have sent numerous amount of emails to them but getting automated responses can anybody tell me, once we get an invoice from Royal Mail, how can we check if we are being overcharged? I mean of course I look at my manifest and count how many tracked Royal Mail 24 I have used but then where am I comparing it to? I can’t find it on the Royal Mail OB a platform or is there a matching barcode or maybe a postcode from the Amazon seller account and also the Royal Mail account where I can match them and know my charges.. because we feel like we have been overcharged and we don’t know how to check each transaction how do other sellers do this?