break family variation
I am trying to break variation family and although the parent has been deleted from the inventory, and the children ASINs seem to be disconnected in the inventory, they are still connected in the live list page.
as I see in the variation wizard, the parent ASIN is B076H1W72. but I don't have the SKU so I can't even try to delete it again with flat file. so how can I delete the parent and break variation?
2 replies
Seller_56ss26LKZEfWt
Contact support and ask them to do it. Sometimes they do it and other times they tell you how to do it yourself which clearly you're not able to if the parent isn't in your inventory but they still tell you to.
If you have no luck, ask them to disassociate the children from their parent (rather than deleting the parent), they seem to be more keen to do this and you will then have the same result
Seller_KWQM42oUE1a8e
This happens usually when you are selling globally, the variations might be still in contact with some other Amazon marketplace.
Also after deleting the parent, you should wait some time. Also, use the Add a Variation tool to check if the variations are still intact in Amazon backend.
But dont need to worry you will have to sort it out with Amazon Support. Won't be an easy fix and may take 2-5 cases.
