A contact of mine sells on Amazon in France and Germany. They have tried to change the login email address, which appeared to be successful initially, but then 2-3 hours later when trying to login get this message:

Account locked temporarily

We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance.

Reason for this post on their behalf is that the only apparent route to contact is via:

'https://sellercentral.amazon.de/cu/help/contact-us' and 'https://sellercentral.amazon.fr/cu/help/contact-us' respectively and both times have been asked for screen shots of the problem, from merch.service05@amazon.de or .fr - neither of which can be replied to.

So he is stuck in a circle of one-way contact and unable to respond to customer demands - both accounts are still live and selling.

Anyone in the Amazon team able to help or provide a link to be able to contact Seller Support to resolve this?

Thanks