Seller_6X0KkiwgX2t3T
First return request, issued refund but pending status?Confused
Hi, I have received my first return request. I have issued a refund without asking for the product back as it’s small value and customer isn’t satisfied with it. Now I have a green box saying “Prior refund: pending”.
Am I supposed to do something else or is this normal, just “processing”? Thanks
Tags:Customer, Refunds
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2 replies
Seller_EJIX7rqDNQJi2
It can take a few hours for a refund to get processed, meanwhile you will see the “Prior refund pending” sign.
Within 30 minutes you can still cancel it.
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