Brand register trademark number cannot be found
Hi,
I'm trying to register my brand before submitting my products on Amazon, but now that I've finally received the serial number, I’m facing an issue. Amazon says:
"The trademark number you have entered cannot be found in the trademark office selected. If your trademark application was recently submitted, please keep in mind that it may take up to 48 hours for the change to be reflected and for synchronization with the Amazon system to be completed. Please wait the specified time and create a new application."
Is this common? Can I send Amazon the documentation proving that the serial number corresponds to my brand so I can proceed with the registration?
Thank you very much! I look forward to your response.
2 replies
CR_Amazon
@Seller_BICayVSpM1cTj
Hello there, my name is CR and wanted to hop in here to provide you with this Brand Application Guide that has been very helpful for sellers going through the Brand Registry enrollment process. Please do take a look and review it.
Additionally, next week, we are having a live Q&A with Brand Registry experts here in the New Seller Community. The thread is up and live now here. Feel free to pop in an pre-ask your questions for this event.
In the meantime, I am going to engage with a fellow community manager here.
CR_Amazon
Dougal_Amazon
Hello @Seller_BICayVSpM1cTj, Thanks for looping me in @CR_Amazon
My name is Dougal and I can assist. First, this is NOT common, but I have seen it happen a handful of times.
First, have you opened a case with seller support yet? If so, did you include the TM #? If not, please do that and provide the case ID here and I will take a look and escalate as needed.
If you have not yet opened a case, please do so with the same info you provided here and the TM# and the date of the application with USPTO.
Looking forward to assisting where I can.
Best, Dougal
