Account deactivated - Multiple selling account
Hi everyone,
Could anyone please help me with an issue I have faced? It has been almost 4 Months since my seller account is deactivated with the reason Multiple selling accounts on Amazon.
We (Company) were not aware of this account existing; hence we had to create NEW ACCOUNT because we wanted to be seller on Amazon. It was created by our third party clients who informed that the accounts created were all closed when we terminated our contract with them. But Clearly it wasnt. Now that we had a regular check-in mail to one of our MP which needs Video call and we were not available, it triggered Multiple Selling accounts. We cleared all policy violations other than for Multiple account selling (Which is turning out to be impossible to deal with). And only 1 person who has access do not have primary access, so cant really do much there. (We got to know the person has access only after multiple account deactiavation was trigerred)
We have been trying for 4 plus months to get this sorted. I have submitted Termination letter( with our third party client who created the account for us) Invoice, We removed All SKU from Old Account.
Can anyone please help with more insight on this? What can we do? What can we submit? We have sent complete information to Amazon and somehow its still not enough. Its almost sad to try for this all the time.
Please help!
4 replies
Seller_DSmBlrx75rMb8
Amazon tracks your business by IP address, business address, telephone number etc, so if someone previously at that address had an Amazon business account, then it will just assume you are that person/business.
I don't know if this company you used have triggered this, if they have set up multiple accounts from their own office, so Amazon are catching the same ip address, business address, etc, being used?
Honestly, I'm not sure how to resolve this. I don't think I ever saw a forum post where someone fixed the issue.
If you search the forum though, you should be able to find numerous posts about this, and hopefully there was a solution to one of them.
To me though, it sounds like it's the fault of this third party company you used, and they have set up the account at a location which already had a amazon account set up there
Ash_AMZ
Hello @Seller_3PMFOER0MdEqK,
Ash here to assist. It has been understood that you need help on the account reactivation which has been linked to another selling account.
Did you register any global selling account in any other regions?
Unfortunately, you wouldn’t be able to close or delete the other account until you resolve the account violations.
To help you better, please share the deactivation notification over this thread.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
