Different main product image on Amazon app compared to Amazon in Firefox
I have correct images showing on our product page on Amazon in Firefox however in the Amazon App on iPhone the product listing is showing a different incorrect main image. Anyone had anything happen like this before as we haven't. I have reached out to amazon and they say the images are correct. Yes they are in Firefox but not in the mobile app and it's completely the wrong image not relevant to the product so we will get complaints.
2 replies
Seller_d8YGbIjNqwFxn
The only time I have seen this when the images have recently changed.
You can find if the images have changed within the last 24 hours then different browsers/devices can show either the old or the new images.
After 24 hours the same images are normally shown everywhere.
If the problem has been going on for longer than a day though there is another issue going on.
