Lost buy box on all the products overnight
Hey @Spencer_Amazon@Ezra_Amazon
We’re facing a critical and urgent issue: all of our products have suddenly become ineligible for the Buy Box overnight. This includes over 100 ASINs such as
B00BM65T84
B07TT8B1JJ
B0827363Q5
B015N3R5JC
B06XDRDR6W
B0CJ2T3JPP
B093LR79HM
B003Y7NN6E
B0CQMDM8KF
B09F8M9PDG
B0BZ14B3CS
We’ve been selling on Amazon for over two years with consistent 7-figure annual revenue. All affected products are FBA, fully available in Amazon warehouses, eligible for next-day shipping, and competitively priced there’s no clear reason for this change.
Please investigate and resolve this as soon as possible. This issue is severely impacting our business and requires immediate attention.
We also maintain 600+ account health with no major violations
Thank you,
Lost buy box on all the products overnight
Hey @Spencer_Amazon@Ezra_Amazon
We’re facing a critical and urgent issue: all of our products have suddenly become ineligible for the Buy Box overnight. This includes over 100 ASINs such as
B00BM65T84
B07TT8B1JJ
B0827363Q5
B015N3R5JC
B06XDRDR6W
B0CJ2T3JPP
B093LR79HM
B003Y7NN6E
B0CQMDM8KF
B09F8M9PDG
B0BZ14B3CS
We’ve been selling on Amazon for over two years with consistent 7-figure annual revenue. All affected products are FBA, fully available in Amazon warehouses, eligible for next-day shipping, and competitively priced there’s no clear reason for this change.
Please investigate and resolve this as soon as possible. This issue is severely impacting our business and requires immediate attention.
We also maintain 600+ account health with no major violations
Thank you,
17 replies
Seller_IrHP9fuQEsgwh
Lower your prices will help get the buy box
There are many other sellers on your listings, so you will all share the buy box.
Seller_ZVAz3d5lZuGid
'There are many other sellers on your listings, so you will all share the buy box.'
As above replies, the Buy Box does rotate around sellers - you cannot guarantee you will always have it.
Seller_81OVwLfe5VJ9K
We are facing exactly same issue.
I have been told its an temporary issue and just wait
We have no biy box since 24th of December
Rent to pay and staff salaries to pay
We lost around 20k worth of sales in last 5 days
It makes me thing, they can control very much everything.
Seller_2EjL88l0NNfWJ
Hi, We’re experiencing the same issue. We’ve also lost the Featured Offer due to Competitive External Pricing, despite being the manufacturer and brand owner with very competitive pricing.
We’ve been going around in circles with Seller Support trying to get this resolved, and it’s now been over two weeks with no resolution. This listing is our breadwinner, so the ongoing Buy Box loss is having a serious impact on our business.
Hopefully this can be escalated and addressed properly, as it doesn’t appear to be a seller performance issue.
Seller_URNLBp8VUBQ28
@Spencer_Amazon @Ezra_Amazon
Would it be possible to get an investigation into this, it seems that it’s something that is common amongst sellers losing all the featured offers they had, we even tried dropping prices by a few pounds and we were still not touching buybox even though we had plenty of stock.
Seller_XMuFYlw5lWwhw
We are also facing the same issues (on DE only, the same ASINs on other countries are unaffected), on listings that have no competition and that previously had our buybox. Both FBM and FBA offers are affected. Our performance is within thresholds with significant margins. There are no pricing issues on the ASINs. Meanwhile support is repeating that we are not qualified for those listings now, but they can't say why and to improve our performance.
Some of affected ASINs: B0FFCJDWR4 B078RM2X2Q B07GFN4WTS B0G5868DG3 B08HJGB9Y2
Seller_XMuFYlw5lWwhw
@Seller_URNLBp8VUBQ28 @Seller_81OVwLfe5VJ9K @Seller_2EjL88l0NNfWJ@Seller_LUbhXN7U8St7k
I am sorry to bother you, but has any of your issues been solved since?
Seller_Fvu4eXybODgIq
did you rectify your issue as i am having same issue since last monday..
