why are amazon granting refunds for fun to any one who opened - a-z claim we buy labels from seller central with tracking and signed every proof is there for delivery - but yet refund granted even after apeal which gets denied its sickening

we are getting a flurry of refunds for orders which we have had no prior messages from customers with an issue

just a refund issued no questions

we then also have no way to contact the customer about this issue

anyway to get round this or see reasons for the refunds?

some are "damaged" on delivery - when there is no issue with the items once received

Hello fellow sellers,

I've recently started selling a shampoo on Amazon and am experiencing an unusually high number of refunds. Despite having a 100% customer experience rating and no negative feedback on the listing, I've had about 15 refunds in the past two weeks. When I reached out to Seller Support, I was informed that since the shampoo is a non-returnable item, customers were issued refunds without providing any reason.

I find this situation very frustrating. It feels unfair that despite no complaints about the product and no provided reasons for the refunds, customers can still receive their money back. As sellers, we invest a lot into our products and it's disheartening to see our efforts result in losses like this.

Can anyone offer advice on how to handle this situation? Is there a way to request reimbursement from Amazon for these refunds, especially when no reason for the refund is given by the customer?

Looks like Amazon is wiping their customers face with sellers blood on it.

Thank you in advance for your help!