Hello everyone,

I hope you are all doing well.

I am writing here to respectfully ask for guidance regarding an unresolved shipment issue for our Germany shipment FBA15KXPFTQB.

The original case 11743534162 was opened on 21 November 2025. However, despite the time that has passed, we have still not received a clear update or resolution from Amazon.

This shipment was delivered to the UK Fulfilment Center and was supposed to be transferred to the Germany Fulfilment Center. Unfortunately, the inventory has still not been received or made available in Germany.

We also have official proof that the shipment has already cleared customs. The CDS report confirms successful customs clearance, but the shipment is still not showing as received at the Germany Fulfilment Center.

Due to no response on the original case, we had to create a new case as well, but we are still waiting for proper guidance and support.

This delay is affecting our stock availability, inventory planning, and business operations. We fully understand that investigations can take time, but we would really appreciate a clear update or guidance on the correct next steps.

Has anyone experienced a similar issue where a Germany shipment cleared customs but was not received at the Germany FC?

Could anyone please advise what process or escalation route should be followed in this situation?

@Seller_97T296XfIUZAf@Seller_Nx3Da5XPngGEm@NR_Amazon@Jameson_Amazon@TaylorR_Amazon@Manny_Amazon@Kai_Amazon

@Topher_Amazon