We have a customer who ordered an expensive phone but refused delivery so it was returned to us so the tracking number logged with Amazon shows 'returned to sender'. Customer in meantime contacts us and says (turns out lies) that he didn't refuse it and asks for it to be sent back. We send back on a new tracking number - it gets delivered. He claims not delivered but we send him proof of delivery and he then changes it to received empty box and opens A-Z claim.
Amazon grants the claim saying that tracking shows it was returned to sender even though we provide full explanation with screenshots of buyer/seller messages and proof of delivery with photo, signature and GPS co-ordinates. We even point out that customer is claiming delivered but empty box. We have proof the item weight 500gm and there is no way an empty box would way this much.
We appealed and within seconds it gets rejected and removes ability to appeal again.
Can i take customer/Amazon to court?
@Seller_Huz6FT08OxHARcan you help - this cannot be allowed!