Fake reviews in one of my products

We did our own study on fake reviews wanted to share this with you. We discovered fake reviews were written by the same age group age 50 to 55 in our case. We also noticed they were usually in close proximity of one another and even linked by profession. What we also noticed when you receive one negative review you are 100% likely to get a few more. Fake reviews are usually instigated by a competitor someone who is selling the same product as you or similar. They do what they can to damage your brand and even attempt to drive you out of business. The age group of the competitor will usually match the age group of the negative reviews. If you look at all the negative reviews you will see a pattern.

This pattern will be along the lines of:-

1. Item was faulty, did not work, did not fit, poor quality so on

In response to all the above

if faulty return it and we will issue a replacement or refund.
If it did not work send it back and we will fix the problem
If its poor quality why dont you return it we will fix it

Just for information at the moment we have a group males all similar age decided to tell their friends in France and also around the UK to place orders with us. They originate from Southampton area and Cambridge. All the claims are ficticious. All the males decided not to contact us to let us know there was a problem with the order but decided to leave one star reviews. Its quite clear they needed to select problem with order but instead they selected write review.

In addition to the above we are noticing more fake names and inaccurate delivery information.

Also all the claims where the buyer attempted to defraud both us and Royal Mail were passed on to Royal Mail and Laposte revenue protection team.