Amazon Holding £97K – Verification Video Calls Go Unanswered After Multiple Attempts
We are facing a serious issue with Amazon’s video verification process.
* Account deactivated: Nov 5, 2025
* Funds stuck: ~£97,000+
* In funds appeal process for 5+ months
* Submitted all required documents (IDs, bank statements, Companies House, etc.)
As instructed, we attempted video verification multiple times.
Issue:
👉 No Amazon associate joins the call
* Attempted 3 times
* Waited 1–2 hours each time
* No option to schedule a fixed appointment
* No response from disbursement team
We also contacted Account Health Support, but they directed us to email the disbursement team.
However, the disbursement team only sends automated replies with the same video verification link, which again leads to calls where no one joins.
We are fully compliant, but unable to complete verification due to what appears to be a system failure.
Request to moderators:
Please help arrange a proper verification slot or escalate this internally.
@Cooper_Amazon
@Manny_Amazon
@Topher_Amazon
@Sandy_Amazon
@Bryce_Amazon
@TaylorR_Amazon
@Joey_Amazon
@Kai_Amazon
This is blocking a significant amount of funds despite full cooperation.
Amazon Holding £97K – Verification Video Calls Go Unanswered After Multiple Attempts
We are facing a serious issue with Amazon’s video verification process.
* Account deactivated: Nov 5, 2025
* Funds stuck: ~£97,000+
* In funds appeal process for 5+ months
* Submitted all required documents (IDs, bank statements, Companies House, etc.)
As instructed, we attempted video verification multiple times.
Issue:
👉 No Amazon associate joins the call
* Attempted 3 times
* Waited 1–2 hours each time
* No option to schedule a fixed appointment
* No response from disbursement team
We also contacted Account Health Support, but they directed us to email the disbursement team.
However, the disbursement team only sends automated replies with the same video verification link, which again leads to calls where no one joins.
We are fully compliant, but unable to complete verification due to what appears to be a system failure.
Request to moderators:
Please help arrange a proper verification slot or escalate this internally.
@Cooper_Amazon
@Manny_Amazon
@Topher_Amazon
@Sandy_Amazon
@Bryce_Amazon
@TaylorR_Amazon
@Joey_Amazon
@Kai_Amazon
This is blocking a significant amount of funds despite full cooperation.
12 replies
Gary__Amazon
Hello @Seller_4HywOOYgh81mv,
We are facing a serious issue with Amazon’s video verification process.
Thank you for taking the time to share your experience here on the forums. I appreciate your patience and cooperation throughout this process.
In order for me to look into this further and reach out to the appropriate team on your behalf, could you please provide me with a Case ID from a recent interaction with Seller Support regarding this matter? This will allow me to gather more details and follow up with the relevant team to get you an update.
I hope this helps, and I wish you a great rest of your day.
Gary
Seller_oJaABY0ScDyik
Amazon must be seriously punished by the UK authorities and sellers for its illegal and unethical actions. It has been withholding more than £25K of our money for the last 8 months. Or is it above the law?
Seller_eX5PU1b0GGPXn
I am so shocked To read the situation you have found yourself in especially as it is now over 7 months since you account was deactivated
97K is a huge amount of money !
Have you considered getting some outside help as it is a very large amount? The interest alone is considerable
Good luck
Seller_2BSBgE3FJzlK4
so instead of taking legal action you post on here?
that is a lot of money
Seller_G7FMovbrZYkxV
Contact the Financial Ombudsman Service. That's what we had to do when they held over £100k of our money. We got it sorted quite quickly after that and received compensation.
