Our Amazon UK selling account has been under KYC verification since March, and as of today, July 17th, it still remains restricted. Despite our repeated efforts to submit all necessary supporting documents, we have not seen any progress. It has been over 14 days since we last received an automated response from the KYC team, and we are still awaiting further updates. Can someone please investigate our case and provide guidance on the current status of our account and how we can resolve this issue?

hello

hope you are doing good, i had issue regading kyc verification, two times i submited the primary contact details but failed the reason is as per verification team, place of birth and country of birth are same. Hence please provide the required information to us for account verification. i was born in pakistan, holding Pakistani passport and live in UK. In passport my place of Birth is Pakistan but system not accepting is, really frustrated due to amazon system even they are not allowed me to unlocked documents tab. anybody help, @Seller_yk3kzHpjMMa4B@Seller_VJ4XoAkjDpjPH@Seller_Huz6FT08OxHAR@Seller_fgtTzyHQfOM1x @Seller_TSXM2A5nxWSuH @Seller_DNQGSsdC7DccM

Dear Amazon Mods

@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM@Seller_VJ4XoAkjDpjPH@Seller_fgtTzyHQfOM1x@Seller_yk3kzHpjMMa4B

For the past 6 months, we have been going around in circles with our account verification, despite doing a successful video verification (which we have email proof of), We were still asked and we submitted the required documents 6-7 times as requested by Amazon, this got us nowhere and now our account is restricted. We never received the reason for the rejection and now we are stuck where we are not doing any business at all on Seller Central, we had to recall our FBA inventory back as well and we had zero sales in the last months from Seller Central. We are yet to understand why the same documents that verified us in the first place when we started our account are all of sudden not enough to pass us the verification even when we have provided the updated/recently dated documents.

We tried asking the reason for rejection over the case log as well and it has been months since we had any response in that case.

Case ID: 9449935002

Not to mention we are a small family-owned business and our funds of more than £10000 are on hold we cannot request or disburse this amount which is affecting us a lot since we are a small business and this has already affected our cash flow.

Every time we send an email verification inquiry email we receive a notification that we cannot open a selling account.We really need help in getting this situation resolved